Hello @Sandra35!
Thank you for reaching out! I am sorry to hear you are feeling frustrated with your registration process. I have submitted a case to our support team on your behalf. They will reach out via email to work with you on this. You also can see this option under Contact Support > PowerSchool Registration. We have additional information for you here to help as well:
https://help.powerschool.com/t5/Registration-Most-Common/Family-Support-FAQ/ta-p/8198
Please let us know if we can continue to help!
Best,
JoshK
PowerSchool Community Admin