PowerSchool Teacher features not working on app

[yama1]

Hello all.  This is the first time this has happened to us but when teachers log into the app none of their classes are showing up.  Is there a setting we didn't set up at the start of the year?  

[DanM3]

Are you talking about the start page in PowerTeacher web portal or on the iOS app? If it's the app, there are numerous threads discussing this issue, including one from earlier today.

[yama1]

It seems to be mainly the iOS app.  I've been searching...maybe I'm using the wrong terminology...

[DanM3]

https://help.powerschool.com/t5/PowerSchool-Mobile-Forum/PowerTeacher-v2-0-iPad-App/m-p/62740#M437

https://help.powerschool.com/t5/PowerSchool-Mobile-Forum/PowerTeacher-App-First-Time/m-p/59655

Take a look at these two. They are both talking about the same thing.

[DanM3]

Late this afternoon, PowerSchool posted the following:

Dear Valued PowerSchool Customer,

PowerSchool is committed to providing the highest quality products and services to our K-12 education customers. Over the past few years, PowerSchool has moved away from developing enhancements on the PowerTeacher Mobile application. This announcement is to notify you that PowerTeacher Mobile has entered the final phase of its application lifecycle and serves as notice of discontinuation of support and maintenance, effective October 1, 2019.

Since 2010, this application has been used by many teachers and we understand it has become part of their day-to-day routine. The data in PowerTeacher Mobile will continue to be available through the PowerSchool Teacher Portal for those customers using the PowerTeacher Gradebook version of the PowerSchool SIS gradebook.

The PowerTeacher Mobile application will be removed from the App Store (iOS) on Tuesday, October 1, 2019 and no further updates will be provided by PowerSchool. If teachers seek a gradebook designed for use with mobile devices, we strongly recommend exploring and upgrading to PowerTeacher Pro.

We appreciate your partnership and look forward to assisting you with your future K-12 software needs.

Best Regards,

The PowerSchool Team

[lleavy]

I,too, can't access this year's classes on my iPad or iPhone. What happened?  Is this app no longer supported?

[Reshma]

Hi Landa,

PowerSchool is committed to providing the highest quality products and services to our K-12 education customers. Over the past few years, PowerSchool has moved away from developing enhancements on the PowerTeacher Mobile application. On October 1, 2019, we discontinued support and maintenance for the PowerTeacher Mobile app as well as removed it from app stores.  The data in PowerTeacher Mobile will continue to be available through the PowerSchool Teacher Portal for those customers using the PowerTeacher Gradebook version of the PowerSchool SIS gradebook.