New Android App V 2.0 for the Parent/Student Portal

[CindyM8]

Is there any documentation on the newest version of the Parent/Student app for the Android phone?

[BishalG · Accepted solution]

Thank you for your query on PowerSchool Community!

We do not have documentation available for PowerSchool Mobile app v2.1.0 for Android OS at the moment but we are working on it.

Hope this helps!

[candelaria1]

Hello

This is becoming huge issue with out Parents that have Andriods in our District. Should they delete the app then re install it?

Please advise

[JeffG9]

@candelaria1 

The lack of documentation for the mobile app is an issue for Android users in  your District? If they delete the app and re-install it, it will be the newest version.

[candelaria1]

So when they add  our district code the app wont work . So should they delete the app then re install the latest in their store?

[JeffG9]

@candelaria1 

That never hurts and is a good first step to take.

[candelaria1]

So, do you know if anyone is having the same issue with Andriod and Parent/Student app?

does it depend if parent has updated their phone?

were there certain updates to the app which affects andriods users that you are not aware of?

[JeffG9]

@candelaria1 

You haven't described the issues that users are experiencing, so I do not know how to answer your question. There is an issue with APPLE users currently, but nothing save the update for Android users.

[candelaria1]

As I mentioned 

ALL andriod users (parents) that had or try to get into their Parent/Student app from CSDNB district have been getting denied login. Even when deleting then adding Parent/ Student app from Andriod store >putting our district code states that there is an issue with Parent/Student PS app. 

[jamiem7]

Thank you for providing this information!

Parents should be using version 5.0 or higher on their Android devices.  Android devices that are on a version before 5.0, may receive a message the app is not compatible due to features within the app that are compatible only with versions 5.0 and higher.  The parents should also clear the cache within the device.  I have added a link below that should guide parents through the process of clearing the cache within the browser.

https://www.androidcentral.com/how-and-when-clear-app-cache-or-data-android