New Android App V 2.0 for the Parent/Student Portal

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PowerSchool Champion
PowerSchool Champion

New Android App V 2.0 for the Parent/Student Portal

Is there any documentation on the newest version of the Parent/Student app for the Android phone?

1 Solution

Accepted Solutions
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Community Support Expert
Community Support Expert

Re: New Android App V 2.0 for the Parent/Student Portal

Thank you for your query on PowerSchool Community!

We do not have documentation available for PowerSchool Mobile app v2.1.0 for Android OS at the moment but we are working on it.

 

Hope this helps!



Bishal G.
PowerSchool Community Support Expert
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View solution in original post

26 Replies
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Community Support Expert
Community Support Expert

Re: New Android App V 2.0 for the Parent/Student Portal

Thank you for your query on PowerSchool Community!

We do not have documentation available for PowerSchool Mobile app v2.1.0 for Android OS at the moment but we are working on it.

 

Hope this helps!



Bishal G.
PowerSchool Community Support Expert
Remember to give Kudos to suggestions that help you!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!

View solution in original post

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Hobbyist

Re: New Android App V 2.0 for the Parent/Student Portal

Hello

 

 

This is becoming huge issue with out Parents that have Andriods in our District. Should they delete the app then re install it?

 

 

 

Please advise

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PowerSchool Champion
PowerSchool Champion

Re: New Android App V 2.0 for the Parent/Student Portal

@candelaria1 

 

The lack of documentation for the mobile app is an issue for Android users in  your District? If they delete the app and re-install it, it will be the newest version.

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Full Disclosure: I do not work for PowerSchool
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Hobbyist

Re: New Android App V 2.0 for the Parent/Student Portal

So when they add  our district code the app wont work . So should they delete the app then re install the latest in their store?

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PowerSchool Champion
PowerSchool Champion

Re: New Android App V 2.0 for the Parent/Student Portal

@candelaria1 

 

That never hurts and is a good first step to take.

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Full Disclosure: I do not work for PowerSchool
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Hobbyist

Re: New Android App V 2.0 for the Parent/Student Portal

So, do you know if anyone is having the same issue with Andriod and Parent/Student app?

 

does it depend if parent has updated their phone?

 

were there certain updates to the app which affects andriods users that you are not aware of?

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PowerSchool Champion
PowerSchool Champion

Re: New Android App V 2.0 for the Parent/Student Portal

@candelaria1 

 

You haven't described the issues that users are experiencing, so I do not know how to answer your question. There is an issue with APPLE users currently, but nothing save the update for Android users.

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Full Disclosure: I do not work for PowerSchool
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Hobbyist

Re: New Android App V 2.0 for the Parent/Student Portal

As I mentioned 

 

ALL andriod users (parents) that had or try to get into their Parent/Student app from CSDNB district have been getting denied login. Even when deleting then adding Parent/ Student app from Andriod store >putting our district code states that there is an issue with Parent/Student PS app. 

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Community Moderator
Community Moderator

Re: New Android App V 2.0 for the Parent/Student Portal

Thank you for providing this information!

Parents should be using version 5.0 or higher on their Android devices.  Android devices that are on a version before 5.0, may receive a message the app is not compatible due to features within the app that are compatible only with versions 5.0 and higher.  The parents should also clear the cache within the device.  I have added a link below that should guide parents through the process of clearing the cache within the browser.

 

https://www.androidcentral.com/how-and-when-clear-app-cache-or-data-android



Jamie H.
PowerSchool Community Moderator

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