Mobile app not working

tysweetpea
Rookie

Mobile app not working

I havent been able to launch the mobile app for about a week now. I uninstalled and reinstalled and it will not let me log in. now it says: "Unable to connect to this PS server for one of the following reasons: PS is unavailable, mobile services are not enabled or server address you entered is incorrect. Contact school district to resolve or contact PS mobile tech support. I thought I would reach out to you first since they have not been able to assist in the past." They created a case 04885616 but noone every responded. I am able to view and log in okay on laptop.

10 Replies
BishalG
Community Support Expert
Community Support Expert

Hi @tysweetpea,

I will reach out to you privately to gather more information in order to work towards a solution,  this is part of our efforts to secure the privacy of our community members.

 

You can view your private messages inside the PowerSchool Community by selecting the envelope in the top right corner of any page in the Community to the right of your avatar. When a new message appears, you should see the number one with a dark red circle on the envelope.



Bishal G.
PowerSchool Community Support Expert
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