Thank you for posting in the PowerSchool Community!
I will be happy to look into adding your child to your parent account. To better assist you, would you please provide rather you are attempting to add your child's information in Enrollment to register your child for the 2019-2020 school year, in the parent web portal online or in the PowerSchool Mobile app?
Thank you for your response!
In order to allow us to further assist, would you please provide the portal in which you are attempting to add your child? Would you like to add your child in the Enrollment portal to complete a registration form or the PowerSchool Mobile app and parent web portal?
To assist you further, would you please provide the details of the difficulties you are experiencing while updating your kids' information?