Classes not showing up in the mobile application

KHoegeman
Journeyman

Classes not showing up in the mobile application

We completed EOY processes and completed our master schedules.  Students can view their schedules via the web site, but the mobile app shows no classes.  It shows the 20-21 year.  I have removed and reinstalled the mobile app on my phone with the same results

4 Replies
Reshma
Community Support Expert
Community Support Expert

Re: Classes not showing up in the mobile application

Hi @KHoegeman,

 

Thank you for your post in PowerSchool Community1

 

We recommend checking if the reporting term setup is done right with all the schools.  If not, after setting the reporting terms, make sure to resubmit all the schools in the school/schools info page in the district. 



Reshma
PowerSchool Community Support Expert

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DanM3
PowerSchool Champion
PowerSchool Champion

Re: Classes not showing up in the mobile application

Also make sure School Setup - Parent/Student Access is updated, as well as, Quick Lookup preferences for the new year.

Dan Morgan
Saint Mary's College High School - Berkeley, CA
PowerSchool Hosted - v 20.4.3 - 600 Students
PowerSchool User and Admin since 2000

KHoegeman
Journeyman

Re: Classes not showing up in the mobile application

Sorry all 3 replies went to my junk email.  Anyways, later that afternoon the classes populated in the mobile app.

Thanks for your help.

 

Ken

allenehorton
Journeyman

Re: Classes not showing up in the mobile application

I had this same issue and found that I had not setup the Final Grade/Reporting Term Setup.  Once that was setup, classes appeared.  SO many steps to set up the new year!

Gr 6 Research Skills and Robotics Teacher
Instructional Technology Coordinator
PowerSchool Administrator
Gale-Ettrick-Trempealeau School District
Phone:     608.582.2291 ext 1640