Users unable to send attendance at certain periods throuhout the day

crc_madmin
Journeyman

Users unable to send attendance at certain periods throuhout the day

There are a few teachers that when they go to submit attendance, the option will sometimes be grayed out and attendance will not be sent through.  Has anyone else seen this issue and have a fix for it?  It does not happen all the time.

6 Replies
hkratteree
Journeyman

I also have had a few teachers who, on their end, it looks like their attendance has been submitted after they go through the process, but on my end it looks like they haven't done attendance.

slprofit
Hobbyist

I also have experienced this in the last few weeks.  Does anyone know if this will be fixed?

jamiem7
Lead Community Moderator
Lead Community Moderator

We've had a few reports of attendance being greyed out for teachers in PowerTeacher Pro/ Unified Classroom Attendance.  We noticed users had changed the number of days teachers can take attendance prior to the current date.  I recommended making sure this is set up correctly using the steps below.

 

 School> Preferences page> Update the teacher can Number of days teachers may alter attendance prior to the current date (PowerTeacher) and Number of days teachers may alter attendance after to current date.

 

We also noticed some users did not have the bell schedule in the calendar setup.  Start Page > School Setup > Calendar Setup > February 2021 and put the bell schedule for all the weekdays.

 

Other things to try are listed below: 

  • Refresh Premier Attendance Views
    • From the School Level, Navigate to Start Page > Special Functions > Attendance Functions, then Refresh Premier Attendance Views Data
  •  Only one period is scheduled to take attendance and the teachers that are not assigned to that period are unable to take attendance.  If this is the case, only the teachers set to the first period will be able to take attendance.

Note: If you are not a PowerSchool Designated Support Contact, I recommend working with the Designated Support Contacts in your school or district to review the processes listed here.

 

Please let us know if any of these were able to resolve the issue.

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slprofit
Hobbyist

What does Refreshing Attendance Views Data do?

MDeFore
Specialist

People use Powerschool Learning for attendance?

Reshma
Community Support Expert
Community Support Expert

Hi @slprofit,

 

Thank you for posting in PowerSchool Community!

 

PowerSchool utilizes database views to help improve the performance of attendance reports.  These views are refreshed each evening for the current year.  



Reshma
PowerSchool Community Support Expert

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