Long Response Delays From Support

[traviscullitan]

Has anyone else had issues with long response delays from PowerSchool Learning Support? I created ticket #03743861 last Tuesday and still haven't heard back about it. At first I thought there might be an email issue but I can see the ticket on https://support.powerschool.com and I don't see any responses there either. 

Thanks,

-Travis

[kthompson]

Similar issues here. 

[jbidk · Accepted solution]

Hi @traviscullitan, 

Thank you for reaching out and letting us know. I reached out to our support team to take a look at your request. They should be emailing you shortly. Please let us know if we can continue to help.

[traviscullitan]

Thanks @jbidk!

[Shane-Whitford]

I had the same problem a few weeks ago. They have reached out to me recently, but they are clearly bogged down by start of school work.

[joshk]

Hi @Shane-Whitford,

Thank you for providing that feedback! I am glad support has circled back around with you on your case. If you have any further issues please do feel free to continue to post and we'll be happy to look into possible solutions as needed..

Best,

JoshK

PowerSchool COmmunity Admin

[skrishna]

Yep. We have been experiencing the same thing. We requested a landing page design change 2+ months ago. It is still being processed. 😞 It has come to a point where we try to troubleshoot anything internally a dozen times before approaching support since their turnaround time is usually in weeks...not days.

Shashi

[joshk]

Hi @skrishna!

Thank you for posting! I will be in touch with you shortly to better assist you. 

Best,

JoshK

PowerSchool Community Admin