Hi! @Karenmc
We are happy to help troubleshoot issues faced with PowerSchool products. To assist you further, would you please share the URL of the portal in which you are trying to log in?
Muskan Sehar
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator