Learning - Error in uploading images

FebaJacob
Specialist

Learning - Error in uploading images

Hi,

 

In PS Learning, Add Content block - Images not working. After uploading the image we are getting a server error as shown below. We tried with very small files but still not working.

 

Also, students are not able to hand in images as assignments.

 

FebaJacob_0-1644218848512.png

 

1 Solution
NinaRi
Community Support Expert
Community Support Expert

Hi @FebaJacob, @sarai0989,

 

Thank you for posting in the PowerSchool Community!  We tested this issue and we were not able to replicate the behavior reported.  We uploaded images successfully with no errors. 

 

In this case, does the issue continue to persist on your end? If so, can you please let us know the following information:

 

1. Is this happening for all type of files or only png files?

2. Is this issue consistent across all browsers, devices, and networks?

3. When was the last time you were successfully able to upload files?

4. Are the students receiving a different error or the same error?

 

Please let us know and we can take a closer look into this for you to determine the root cause and work towards a resolution. 

 

Thank you for your help while we investigate this further.


Nina R.
Did your issue get solved? Please remember to give Kudos and/or select Accept As Solution on the helpful posts to thank the author and to help others find the solution.

View solution in original post

4 Replies
sarai0989
Padawan

Yes we have the same problem. As of last night can't upload any files or anything, we get the same error as this.

NinaRi
Community Support Expert
Community Support Expert

Hi @FebaJacob, @sarai0989,

 

Thank you for posting in the PowerSchool Community!  We tested this issue and we were not able to replicate the behavior reported.  We uploaded images successfully with no errors. 

 

In this case, does the issue continue to persist on your end? If so, can you please let us know the following information:

 

1. Is this happening for all type of files or only png files?

2. Is this issue consistent across all browsers, devices, and networks?

3. When was the last time you were successfully able to upload files?

4. Are the students receiving a different error or the same error?

 

Please let us know and we can take a closer look into this for you to determine the root cause and work towards a resolution. 

 

Thank you for your help while we investigate this further.


Nina R.
Did your issue get solved? Please remember to give Kudos and/or select Accept As Solution on the helpful posts to thank the author and to help others find the solution.
sarai0989
Padawan

Yes, thank you! It was still not working this morning, but when I tried again at about 3pm today it was fixed.

NinaRi
Community Support Expert
Community Support Expert

Hello @sarai0989,

 

We are glad to hear that it is working again. If the issue happens again, please let us know. We will be happy to investigate this issue further.   Thank you!


Nina R.
Did your issue get solved? Please remember to give Kudos and/or select Accept As Solution on the helpful posts to thank the author and to help others find the solution.