How PS Learning gonna act today?

MDeFore
Specialist

How PS Learning gonna act today?

Past two days have been extremely slow for us. We start our distance learning this morning. Fingers crossed PS has the bottleneck issue fixed....

 

curious what everyone runs across today...

14 Replies
MDeFore
Specialist

Well, we are already getting the OOPS cat this morning.

DanM3
PowerSchool Champion
PowerSchool Champion

You can visit status.powerschool.com to see what is happening.

 

As you can imagine, schools, teachers and students who have PowerSchool Learning and UC Class Pages but did not use it frequently in a face-to-face teaching environment are just slamming the servers. I'm not sure PowerSchool can through enough resources at it fast enough.

Dan Morgan
Saint Mary's College High School - Berkeley, CA
PowerSchool Hosted - v 20.4.3 - 600 Students
PowerSchool User and Admin since 2000

PS_CustomerAdvocacy
Community Moderator
Community Moderator

Greetings, folks - 

 

I checked on the situation with the increased demand due to the expansion of remote learning with our team and received the following response at noon pacific:

 

"Our support team is aware of the issue and has recently fixed a bug, increased capacity and restarted the platform. It should be back up and running within the hour and the latency issues should be resolved.
 
Sorry for the inconvenience."
 
Thanks for using this important tool to keep student learning going!
 
Best - 
 
Mike Lawrence
Customer Champions

jhanlon
Professional

So has performnace been fixed?

DanM3
PowerSchool Champion
PowerSchool Champion

No:

 

Update - Our dedicated team is continuing to work around the clock towards restoring normal functionality within PowerSchool Learning and Unified Classroom Class Pages. Our sincerest apologies for the disruption this has caused.
Mar 18, 17:45 PDT

Dan Morgan
Saint Mary's College High School - Berkeley, CA
PowerSchool Hosted - v 20.4.3 - 600 Students
PowerSchool User and Admin since 2000

DanM3
PowerSchool Champion
PowerSchool Champion

Identified - Our dedicated team has been able to identify the issue and are currently working on a fix to restore normal functionality. We will provide updates as we have more information. Our sincerest apologies for the disruption this has caused.
Mar 18, 20:20 PDT

Dan Morgan
Saint Mary's College High School - Berkeley, CA
PowerSchool Hosted - v 20.4.3 - 600 Students
PowerSchool User and Admin since 2000

MDeFore
Specialist

cats....cats everywhere this morning.

MDeFore
Specialist

I know ps is working hard...but please do not change status to “monitoring” when the issue still exists. Its misleading. I have teachers that cant do anything
BishalG
Community Support Expert
Community Support Expert

Hi,

 

Thank you for expressing your concerns!

We understand the concerns over the recent PowerSchool learning and PowerSchool Unified Classroom product performance issue you may be experiencing.

We have provided communication surrounding the performance issues here.

 

We appreciate your patience while our dedicated team works to restore functionality and improve performance.



Bishal G.
PowerSchool Community Support Expert
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MDeFore
Specialist

Morning was going along great until about 15 minutes ago. Can't even login now

jamiem7
Lead Community Moderator
Lead Community Moderator

Thank you for sharing your concerns!  We have provided an update regarding the performance issue within PowerSchool Learning in another thread discussing the performance, here.


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MDeFore
Specialist

cats today

DanM3
PowerSchool Champion
PowerSchool Champion

@MDeFore Yep, the cats continue to occupy PowerSchool Learning and Unified Classroom's Class Pages for two straight weeks now.

 

We are aware that some customers using PowerSchool Learning and Unified Classroom Class Pages may currently be experiencing a degraded performance. We apologize for the inconvenience this may have caused and we are working diligently to restore full system functionality. We will provide updates as they become available.

Time posted

Mar 27, 07:18 PDT

Dan Morgan
Saint Mary's College High School - Berkeley, CA
PowerSchool Hosted - v 20.4.3 - 600 Students
PowerSchool User and Admin since 2000

MDeFore
Specialist

It's about time we give it a name

 

It's a part of the family at this point