Exporting IMS Common Cartridge - Incomplete Files and Server Problems

AlexJStacy
Journeyman

Exporting IMS Common Cartridge - Incomplete Files and Server Problems

Hello, 

 

 I've been going through and pulling exports of teachers' courses using the exporting tool and I'm encountering an issue during the download phase. 

 

The tool processes the course and I get a 'Status: Complete' message and the 'Download' prompt gets enabled. When I go to download the file (the one I just tried was 56.9 mb) it downloads the entire file and then stops, and a 'Failed - File incomplete' message appears. If I click 'Resume' or 'Retry', I get a new error message that says 'Failed - Server Problem'. 

 

Any ideas as to why this is happening or how to fix it? I'm trying to get as much data captured as possible before the platform shuts down and this has been a pretty consistent speedbump. 

 

-Alex 

3 Replies
ParitoshT
Community Support Expert
Community Support Expert

Hi @AlexJStacy,

 

Thank you for reaching out in the Community.

 

In order to troubleshoot this issue further, we will have to take a closer look into your setup to check the blocks of your data and will require access to your site. In order to protect your data privacy, I recommend reaching out to the PowerSchool Learning Support team who should be able to assist you further. 

 

Additionally, I recommend reviewing these articles that might help you

 

How do I export my class content in Common Cartridge format, and what is included?

 

What are Common Cartridge and Moodle Archives?

 

ParitoshT

Community Moderator

 

 

FebaJacob
Specialist

We are also getting the same error.

Reshma
Community Support Expert
Community Support Expert

Hi @FebaJacob,

 

Thank you for sharing this within the PowerSchool Community!

 

If you are receiving the error message even after following the document, I recommend reaching out to the PowerSchool Learning Support team as we need to look into this further and troubleshoot the cause.



Reshma
PowerSchool Community Support Expert

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