Error when Exporting class to Common Cartridge

nextlevelhomeschool

Error when Exporting class to Common Cartridge

I am trying to export class data to common cartridge. It spins for a bit, and then I get this error message every time: 

Status: Failed
Error: Error exporting content

How do I successfully export my content?


8 Replies
eellingboe
Journeyman

I reverted it back to the 1.1 file type and it worked instead of 1.3. I have no idea why it worked.

SowmyaN
Expert

Hey @nextlevelhomeschool, Thank You for reaching out for assistance with the PowerSchool Community!

 

You can export any class in Common Cartridge format through the manage class menu by selecting export going to the export tab, choosing your desired version(1.1,1.2 or 1.3), and hitting export.

 

There are two common reasons that can result in an error message when exporting to Common Cartridge.  The two common reasons are selecting the incorrect version of the Common Cartridge export or exporting a file that is too large. Please try exporting a single file and see if it works.

 

Here I have included the link that will walk you through the article that explains How do I export my class content in Common Cartridge format, and what is included?



Sowmya Karmel
PowerSchool Community Moderator
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gde
Recruit

This failure to be able to create a simple export of my page / class content is maddening.  Our district is not using PSL next year and all I want to do is grab a simple export of my class content.  The "success" rate of getting a good download is pathetic.  Maybe this is why the district is done w/ PSL??  I've tried multiple browsers, computers, times of day, etc. - I only have so much energy and time to waste......

 

Status: Failed
Error: Error exporting content

SowmyaN
Expert

Hi @gde,

 

Thank you for reaching out for assistance through PowerSchool Community!

 

If an export fails the common reason would be the class page is preventing a successful export. To troubleshoot the issue, I would recommend making a copy of Class Page then start removing pages, assignments, content blocks, etc., until you find what content is preventing the export.

 

I also recommend reviewing this thread  Error when Exporting class to Common Cartridge

 



Sowmya Karmel
PowerSchool Community Moderator
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If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
Jared_Bledsoe
Trainee

Were you ever able to fix this? If so, I'd love to know how you did.

JyotishkaB
Community Support Expert
Community Support Expert

Hi @Jared_Bledsoe

 

The class content needs to be imported by bifurcating it. We recommend you reach out to the Technical Contact of your district as they should be able to work with PowerSchool Support through a support case and have them export the class content for you.

 

 

Jyotishka B.
Community Moderator



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If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

Jared_Bledsoe
Trainee

Hi JyotishkaB,

 

I've got the class content to export, and I am able to download the file. However, when I import the file into another LMS, the pictures do not show up. Is there any way I can get the images to show up when I import the imscc file into another LMS? Thanks.

JyotishkaB
Community Support Expert
Community Support Expert

Hi @Jared_Bledsoe

 

According to this article: Export-my-class-content-in-Common-Cartridge-format image blocks are exported from PS Learning. If the Common Cartridge export was successful without any error, it could be an issue with the LMS you are importing into. Usually, the image does not show if importing of imscc file is not supported. 

 

We recommend you reach out to the support team of the product you are importing into and confirm the above from them.

 

 

Jyotishka B.
Community Moderator



Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!