Assignments - Attach From Google Drive missing

[FebaJacob]

We are facing 2 major issues since morning:

1. When students try to Hand-In assignments the "Attach from google drive " option is missing. This issue is occurring across classes and the students are struggling to Hand-In assignments

2. Teachers receive multiple copies for each student work even though turned in once. It's frustrating because one presentation copy is always blank and the others may have work so teachers have to open every single copy in their Powerschool Learning drive folder.

Any help would be appreciated. Thanks!

[jbologna]

I have widespread reports from many of my users of this same issue - attach from Google Drive is missing!

Is this part of the maintenance for the window we are in right now? If so, it would be helpful if the Status page referenced something this significant.

[FebaJacob]

The issue is not resolved yet. Guess it is part of maintenance,yes,it would be helpful if the Status page referenced something this significant.

The teachers and students are having a hard time. The workarounds we provided for teachers regarding assignments are :

Workaround#1: If handing in documents is essential, one option is to tell students to download the file to your laptop from Google Drive (will download as Word for a Doc or as PowerPoint for a Slide), then the downloaded file can be uploaded to the assignment as an attachment.

Workaround #2: Tell students to share the document directly with you in Google Drive

Hope this helps.

[aciuffo]

@FebaJacob Thanks for the updates on this 

I have several workarounds for teachers that must have submissions:

1. Students download the document and submit as a word document using the hand-in feature:
   • In Google Docs: File > Download > Microsoft Word or PDF
   • In PS Learning: Choose Hand In > Choose Files > choose downloaded document
2. Ask students to submit the link the description field in PS Learning
   • Students add teacher as "editor" to document
   • In PS Learning: Choose Hand In > Write a Message > paste link to document
3. Create a folder In Google Drive and add students in your class as editors (this does not provide any record of the student submitting the assignment).
   • Share the link in your assignment description and ask students to place their documents into the folder
4. Students share the document with teacher and notify teacher over email (this does not provide any record of the student submitting the assignment).

[jbologna]

These are good options - thanks!

In answer to the previous post, handing in Google docs is critical for schools that leverage Google as part of their workflow. For us it is critical, and an export/import breaks the ability to see changes in the Doc itself through History.

Option 2 is the better option, though we added to turn of notification on share (lots of kids * lots of assignments) and adding it as a live link (to make it easier for the teachers).

[VictoriaP]

Has anyone submitted a ticket about this?  We are experiencing the same here and I'm just wondering if they are aware of it being wide spread or if I should put in a ticket.  Also, has anyone noticed if it's just Google assignments in Learning/Class Pages or is it affecting Unified Classroom assignments in assignment content blocks as well?

[MDeFore]

I'm getting blowed up from teachers this morning about this...

any update PS?

[aciuffo]

@VictoriaP 

I've put in a ticket this morning (Central European Time). I haven't heard anything back except for the auto responder.

[Reshma]

Hi @aciuffo, @FebaJacob, @MDeFore, @VictoriaP, and @jbologna,

Thank you for reporting this in PowerSchool Community!

We are aware of the issue with Students attaching documents from their Google drive.   We have recognized the root cause of the issue and our team is working on a resolution.  We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve these issues.

We recommend keeping an eye out on the status page to receive recent updates on this.

[VictoriaP]

@Reshma do you know if students see a banner/notification about the issue and/or the status of a resolution? I know when I log into my teacher account I see banners about scheduled updates, but not alerts as to a known issue.  My students keep submitting help desk tickets regarding this and I just keep telling them "PowerSchool is working on it.." It would be great if they could see that for themselves.

[Reshma]

Hi @VictoriaP,

Thank you for your query in PowerSchool Community!

When students sign in to the PowerSchool Learning portal, they should be able to see a banner where we have acknowledged the issue.  The status page is also available for everyone including students.

[jbologna]

Hi Reshma,

Yes - we do see a banner saying the issue is being worked on. 

That is very helpful in lowering the anxiety of my faculty and students.

Thanks!

[FebaJacob]

This is the latest update from Powerschool

Powerschool Learning - Unable to submit assignments

An update has been posted

We are currently testing a resolution for this issue and are hopeful that we will be able to apply a permanent fix tonight. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve these issues.

Time posted
Dec 8, 07:02 PST

[FebaJacob]

The issue is not resolved yet. Please find below the latest update from PowerSchool.

Powerschool Learning - Unable to submit assignments

An unexpected issue prevented the escalation release from going out last night. We are investigating the problem and will update with a new release time as soon as possible. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve these issues.

Time posted
Dec 9, 07:49 PST

[FebaJacob · Accepted solution]

Finally the issue is resolved. Google Hand In button is back !!!

[mtalbot]

We are also experiencing duplicates of docs (handouts and submissions), challenges handing in documents, etc. A teacher will assign a handout and will be seeing duplicate assignments for none, some, or all students.

I am grateful to hear that others are experiencing the duplicate Google documents - it is driving us crazy trying to figure this out. I had been told that it was only our district experiencing the duplicates.

[FebaJacob]

Hi there,

I already submitted a ticket for this and the PS team is working on it. Will let you know the updates.

Thanks.