If you are attempting to send a recommendation request, or to access a request that has been sent to you, and a screen appears that reads “An Unexpected Problem Has Occurred”, this means that PowerSchool Enrollment was unable to communicate adequately with your web browser (Internet Explorer, Mozilla Firefox, etc.) This communication may be blocked by a plug-in in your web browser, the server to which your web browser is connecting, or the data that has been stored in your web browser over time.
To solve this issue, make sure that your web browser can communicate with PowerSchool Enrollment by following the steps below.
Clear the browsing data from your web browser. You can find the instructions on how to clear your browser below: