Credit Card Charges

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Problem

One of the payment methods typically accepted by a school district as a form of payment for fees is by credit card. If you recently completed an online registration or application and paid fees as part of that online process, you will see "PowerSchool" listed on your statement.

If you have received a charge from “PowerSchool” on your credit statement and do not know what the charge is for, we recommend that you contact your student’s school district directly for more information. However, there are a few steps you can follow to find this information before contacting your school district.

 

Step-By-Step Solution 

  1. Log in to your PowerSchool Enrollment account and review the forms you have previously submitted for your students. This should contain a record of any payments that you have submitted.
  2. If you do not recall registering a student with fees, we would suggest contacting your student’s school district directly for further information.
  3. NOTE: PowerSchool Enrollment collects the information for processing payments; we do not process the payments ourselves. If you would like to request a refund, we would suggest contacting your school district directly for assistance.

 

Still Not Working?

If these steps do not help clarify, contact your school district’s registration department for further assistance.

For additional support, please send a ticket through the following link: https://help.powerschool.com/t5/Support-Case-Chat/ct-p/SupportCaseChat