Unable to submit

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Padawan

Unable to submit

Hi I keep getting the error saying unable to submit form but there are no errors and all required fields have been filled, please help

4 Replies
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Community Moderator
Community Moderator

Re: Unable to submit

A common issue that prevents parents from submitting their forms is the Priority page. Each contact on that page needs to have a different priority number. If the parents are '1' and '2' for example, the emergency contacts would need to be '3', '4', and so on. Once this is completed, you should be able to successfully submit your form.

 

This article should walk through the steps of setting the priority settings within the Contacts section of the registration form.



Jamie H.
PowerSchool Community Moderator
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Padawan

Re: Unable to submit

Where is this 'priority page', and how does one access it ?  I find no priority page in any of the sections

of the new student form.

Community Moderator
Community Moderator

Re: Unable to submit

Hello @nullmodel, I recommend ensuring all fields and checkboxes are completed before submitting the registration form.  Fields that are commonly overlooked on the registration form are adding a phone number and the phone number type such as home, work, cell, as well as the checkbox under the parent contact in which the student resides. I also recommend reviewing the setup of priority for contacts listed within the registration form.

 

Please let me know if you have any questions!

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Padawan

Re: Unable to submit

I don't know if this really was the problem, but what solved my submit issue was to go back to the 'Emergency Contacts' section and enter: 1. mother, 2. father, 3. third contact

 

Before I had three 'other' contacts listed and no mention of parents.

 

Plus, I don't know if that entry triggered something else, but then new questions appeared

in the 'Student Residency Questionnaire/Affidavit' section about who the student lived

with and how long we have had residence in Santa Cruz.  Maybe this was something that

was fixed from yesterday, I don't know.