Unable to access account at this time

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New Member

Unable to access account at this time

I created a PowerSchool account when prompted by my child's school at the start of the year. I have been instructed to log back in to fill out forms for next year. However, when I do this I get the following message:

 

You are unable to access your account at this time. Please contact your school directly for assistance.

 

This has been the case for several days now. 

I contacted the school and was instructed to create a new account and start from scratch. I tried doing this but it will not allow me to do so because there is already an account associated with my email. 

 

Getting ready to just create a new email address but I'd rather keep things tidy.

 

Thanks.

1 Reply
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Community Support Expert
Community Support Expert

Re: Unable to access account at this time

Hello @bwager,

Welcome to the Community!

 

If you are unable to create a new registration account with the same email address associated with the old account, I recommend reaching out and submitting a ticket to the PowerSchool Enrollment Family Support team, who would be glad to assist you and look into the possibility to resolving the issue.

 

 

 

AbrittyB
PowerSchool Community Moderator
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