I am unable to upload a multipage pdf document. The file size is about 9MB. The upload status shows 100% uploaded but I receive the message Waiting for PowerSchool and the document never gets uploaded. I have tried to upload on Safari and Google Chrome and neither is working.
Thank You for reaching out to us on PowerSchool Community!
In case you are using a smartphone or tablet to upload the document, I recommend switching to a desktop or laptop device to upload the document. I also suggest clearing the cache of the browsers, just to cover all bases. You may want to refer to our Knowledge Base article on Uploading Documents for further troubleshooting steps: Uploading Documents
If you continue to face hindrance while trying to upload the PDF document I suggest reaching out to your school district for further support as they have more information on their specific setup and can work with PowerSchool Enrollment support to find a resolution if necessary.
Bishal G. PowerSchool Community Support Expert Remember to give Kudos to suggestions that help you! If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!