Hi, Thank you for reaching out to PowerSchool Community!
I would suggest that you check your e-mail account's spam folder since there is a chance that the e-mail was sent but got filtered by spam. If you are unable to locate the e-mail with your child's 2019-2020 school year information in the spam folder, I recommend contacting your child's school to request your child's upcoming school year information.
Bishal G. PowerSchool Community Support Expert Remember to give Kudos to suggestions that help you! If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!