Hi @Katrinaruiz,
Thank you for reaching out to us in the Community, we are pleased to assist you. You might want to ensure that there is no missing field in the form by navigating to the summary page and clicking on the red badges. Also, please make sure that you do not have extra spaces before or after the text or any special character in between.
If this does not help then please try to clear your browser cookies and cache and also try to replicate this in a different browser.
ParitoshT
Community Moderator
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