Error message

Highlighted
New Member

Error message

I keep getting an error message when trying to login to the portal to register my kids for school. Have tried several times logging back in and it lags to get to the next page which then shows an error message page.

14 Replies
Highlighted
Senior

Re: Error message

Hi @daisahoffman

 

To further assist you with this, could you please tell us the message that you see on your screen when you try to login to the portal. 



Elston S.
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

Highlighted
New Member

Re: Error message

Hi Elston, 

 

I am also have the same issue when trying to log in, i have even reset my password thinking that may be the problem but it wasnt. The message states: 

 

"An error occurred while processing your request"

 

Please let me know what next steps i need to take. 

Best, 

 

Porshia Navarro 

Highlighted
Recruit

Re: Error message

I am having the same issue. I tried to reset my password and it asked for my security question which I know I answered correctly but it says that it is incorrect.

Highlighted
Recruit

Re: Error message

Here is the error message.

 

Error
An error occurred while processing your request.
Highlighted
Community Support Expert
Community Support Expert

Re: Error message

Hi @Porshian1@rickviator 

 

Thank you for sharing the error message.

 

In Community, we have a great knowledge base article on how to reset the password. I recommend reviewing the knowledgebase article attached.

 

Forgot Password



Sowmya Karmel
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
Highlighted
Trainee

Re: Error message

Same here Sowmya...

 

I reset my password but when I try to access I get:

 

"An error occurred while processing your request"

 

Any ideas?

 

Thanks

 

Gustavo

 

Highlighted
Recruit

Re: Error message

I reset my password as suggested but I too still got the same error message bubble stating:
"Error

An error occurred while processing your request"

 

and nothing else.

Highlighted
Recruit

Re: Error message

I am having the same error message when I try to log into register my child.
Recruit

Re: Error message

Hi Elton,

 

I've got the same error message for log-in as the other parents here, even after resetting my password.

 

"An error occurred while processing your request."
 
Look forward to a solution.
 
Thanks.