ERROR WHILE UPDATING CONTACTS.

Highlighted
New Member

ERROR WHILE UPDATING CONTACTS.

I am in the Student Contacts page but Evertime i try to submit, it's saying an error for the contacts:

 

TRACE ID: 2528
ERROR WHILE UPDATING CONTACTS.
ERROR: COULD NOT COMMUNICATE WITH ECOLLECT. ERROR ID: 503

1 Reply
Highlighted
Community Support Expert
Community Support Expert

Re: ERROR WHILE UPDATING CONTACTS.

Hi @esuko828

 

I am sorry you were unable to update contacts on the student contacts page. I have attached an article here that should guide you through the process of adding students. 

 

If you are still unable to update contacts after you have been through these steps, I recommend reaching out to the Enrollment section of your school district who should be able to assist you with this.



Elston S.
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!