Can't Log in Nor Reset Password

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Senior

Re: Can't Log in Nor Reset Password

Hi @npnikoloff

 

I am sorry you are facing difficulties logging in to the parent portal. I have escalated this to the Enrollment team who will work with your school district to get this resolved. In the meantime, I have attached an article here that will walk you through a few resolution steps. I recommend reviewing the article. 



Elston S.
PowerSchool Community Moderator
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If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

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Hobbyist

Re: Can't Log in Nor Reset Password

Some progress... I switched browsers - used IE and I got the password recovery email.  The link took me to a Challenge Questions page.

 

Two words there:  "City" and "Country". 

 

I have exhausted every possible combination with NO success again.  How difficult could this be? City and Country?  I'm sure it's the cr*ppy software behind it that's causing all this... Unbelievable!  

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Senior

Re: Can't Log in Nor Reset Password

Hi @npnikoloff

 

I am sorry you were facing difficulties logging in or resetting your password. PowerSchool does not have access to any Parent Portal account information. The accounts are managed and handled at the school district's end and are stored on their servers. I recommend reaching out to the admin at your school district who should be able to work with our support teams to get this resolved. 



Elston S.
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

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Trainee

Re: Can't Log in Nor Reset Password

I've tried submitting for the "forgot password" email in 3 different browsers, and never received anything.  I don't recall if I've ever actually registered for this, and when I try to register I get this message:

 

"More than one contact was found using the information provided. In order to register as the correct guardian, enter the email address you have provided to the district. An email address must have been given to the school district in order to register for Home Access Center."

 

Which makes me assume that I have registered at one point.  It then also prompts me to add my email and click "Register", which I do, but the screen just seems to refresh and go nowhere.

 

I think at least two mechanisms need to be added here:

 

1. When requesting a password reset email, a verification needs to be shown that the email address does exist and the email was sent, or that the email address does not exist as registered.  The current message is not informative or helpful.

 

2. If someone attempts to register with an email that is already registered, an error message stating such needs to be given.  The message I quoted above is not helpful.

 

If I have already registered, logic would dictate that I should receive an email to reset my password, but that continues to not happen.  As it is, I (we) are completely locked out and can do nothing.

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Senior

Re: Can't Log in Nor Reset Password

Hi @hansentr

 

PowerSchool design forms based on your school distirct's specifications. We do not have access to any Parent Portal account information. The accounts are managed and handled at the school district's end and are stored on their servers.

 

I recommend reaching out to the school district's admin who should be able to work with our support teams to get this resolved. 



Elston S.
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

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Journeyman

Re: Can't Log in Nor Reset Password

Well, my student's school registrar has given me my user name (it's my email) and reset the password.  I was able to log in and filled out the fields on the next page to change the password and set up a security question, but when I submitted the changes I recieved and error message.  I have tried to log in a few times at different times of the day with the new password I set up and I get a message saying there was an error processing my request.  Progress is moving slowly in the right direction...