Issue
- I want to change my account information (phone number, email address, security questions, etc.).
- My account information is incorrect or old.
Audience
- Do you have an InfoSnap account?
- Is your account information incorrect?
Resolution
- Login to your InfoSnap account through your school’s website or by using the link emailed to you by your school. (Forgot your password? Review our Forgot Password article.)
- Once logged into your account you will see links at the top right of the page that say “Home” “My Account” “Save & Log Out”
- Click “My Account”
- Click “Change” next to the information you would like to change
- Click “Save”
Still Not Working
- If you have forgotten your password, review our Forgot Password article.
For additional support, please connect with us via Live Assist or send us an email through the following link: https://help.powerschool.com/t5/Support-Case-Chat/ct-p/SupportCaseChat
