.pdf images disappearing once uploaded to PSL

kmorgan
Journeyman

.pdf images disappearing once uploaded to PSL

My candidates seem to be having an issue with uploaded .pdf's images not showing after they are uploaded to PSL. This issue seems to have started this past month. It was not an issue with assignments done earlier in the year. Anyone else have this issue? Any sugestions? Thanks

2 Replies
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Community Moderator ering
Community Moderator

Re: .pdf images disappearing once uploaded to PSL

Good Afternoon kmorgan,

 

Welcome to the Community!

 

Are you encountering the issue of .pdf images not showing with the hand in feature with assignments?  Have you noticed this issue happening anywhere else?  Can you confirm that the issue is with .pdf images, or is the full .pdf not coming through?

 

Thank you very much!

 

Erin G
PowerSchool Community Moderator
Community Moderator ering
Community Moderator

Re: .pdf images disappearing once uploaded to PSL

Good Afternoon kmorgan,

 

We have received your email with the attachment and details of the issue of .pdf images disappearing once they have been uploaded. As this is an issue that requires technical support, we have submitted a support request on your behalf to powerschoollearningsupport@powerschool.com.

 

In the future, when there are instances where troubleshooting is needed, you can reach out to Support through the PS Learning Help Menu. 

 

Erin G
PowerSchool Community Moderator