iPad Pencils in Annotator

Journeyman

iPad Pencils in Annotator

Hello. I have teachers who are using their iPad to open up an assignment dropbox and annotate on students' work. All of the annotation features work when they use their fingers to annotate, but when they try and use the iPad pencil, the annotation tools do not work (cannot write or draw or choose colors, etc.). 

 

The Apple pencil is charged and otherwise works just fine on the iPad - in other apps, etc. 

 

Has anyone else had this problem? Does anyone know a work-around or fix for this problem?

3 Replies
Community Support Expert
Community Support Expert

Re: iPad Pencils in Annotator

Hi,

Would you please confirm the Web Browser that you are using to access PowerSchool Learning on the iPad?  If you are using Safari, would you please try using Google Chrome Web Browser and share the results with us?



Bishal G.
PowerSchool Community Support Expert
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Journeyman

Re: iPad Pencils in Annotator

Yes. We are using the Chrome browser on the iPad. 

Community Support Expert
Community Support Expert

Re: iPad Pencils in Annotator

Hi @carolinegoodman,

Thank you for following up.

In order to better understand the cause of the issue, we will have to take a closer look at your setup.  To make sure that no personal information is shared on a public forum, I recommend reaching out to the PowerSchool Learning support team via the Help menu located inside of your PowerSchool Learning account.



Bishal G.
PowerSchool Community Support Expert
Remember to give Kudos to suggestions that help you!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!