Uploading and Downloading Issues, Still UNRESOLVED.

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Hobbyist

Uploading and Downloading Issues, Still UNRESOLVED.

I know there is already many post titles about this issue. 

 

My whole class is based off of being able to attach art JPEGS.  The "Image Not Available - In Transit" message comes up frequently and my students have to upload an ENTIRE new post to simply try it again, often to no avail.

 

What is happening, and can we not resolve this issue for good? It's embarrassing for me as a teacher to have to deal with all the student complaints about this site's inability to do it's job and I have been a long-paying member to this site for years. 

 

I just want some help or at least a HUMAN help line where someone can actually deal with the problem rather than giving some robotic answer.  

20 Replies
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PowerSchool Champion
PowerSchool Champion

Re: Uploading and Downloading Issues, Still UNRESOLVED.

This has been a major issue the past two days. Unfortunately the PowerSchool Status page has made no mention of today's issue even though it's been ongoing all afternoon.  I was thinking five weeks into our current crisis, PowerSchool would have resolved the issue(s) by now. 

Dan Morgan
Saint Mary's College High School
Berkeley, CA
PowerSchool Hosted - v 20.4.3 - 600 Students
PowerSchool User and Admin since 2000
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Hobbyist

Re: Uploading and Downloading Issues, Still UNRESOLVED.

I agree. I feel I receive more support from other members than from this actual site's "help" forum. Students don't feel this is worth their money if they continually have to be frustrated with the tech issues, and in turn that costs me income, as well as endless amounts of time dealing with this.  Thanks for chiming in, it helps to feel less alone in this.

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Community Support Expert
Community Support Expert

Re: Uploading and Downloading Issues, Still UNRESOLVED.

Hi @DanM3@Lissajensen,

I am sorry you are experiencing difficulty uploading and downloading attachments in PowerSchool Learning.

 

An update was recently provided on the PowerSchool Status page that the issue when uploading or viewing attachments has been resolved.  Direct link available here.

 

Please reach out to us if you are continuing to experience the issue.

We apologize for any inconvenience this may have caused.



Bishal G.
PowerSchool Community Support Expert
Remember to give Kudos to suggestions that help you!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!
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Hobbyist

Re: Uploading and Downloading Issues, Still UNRESOLVED.

I hope it's true the issue has been resolved. In the meantime, what does "if you still experience problems, please reach out to us" mean? I've never had such a hard time getting my questions answered in my life.  If I do have trouble, how do I get an actual answer for my problem from your "help" support?  There should be an emphasis on concrete answers rather than trying to appease people's frustation with robotic responses.  People with stick with you as a platform if you give them a human response, if you don't, they will leave. 

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Professional

Re: Uploading and Downloading Issues, Still UNRESOLVED.

With you on this, @Lissajensen . Our school's schedule is now shortened for the remainder of the school year so it is extremely frustrating and disappointing that these basic features that were working just fine earlier have suddenly decided to stop working. A crisis is the real test for any online platform so if PS cannot deliver at this time then I am not sure if we can see them as a long term solution for our teaching and learning needs.

 

MAJOR RECURRING ISSUES THAT WE STILL FACE

1. Handout feature not creating Google document copies for students when creating assignments.

2. Students continue to have issues attaching files to their assignment submissions.

3. Teachers continue to get "File being copied..." error when they try to download submissons (even though they are visible).

 

Please fix these in a reliable way ASAP before teachers start turning to other platforms (some of that is already happening). 

 

Thank you.

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Specialist

Re: Uploading and Downloading Issues, Still UNRESOLVED.

I'm hearing from teachers they cant upload this morning either

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Hobbyist

Re: Uploading and Downloading Issues, Still UNRESOLVED.

Thank you --I think it's important for people experiencing these difficulties to at least have each other for some support. I went for weeks thinking it was my fault before being too exasperated and looking for help. This help forum just doesn't cut it. If something doesn't work properly, as you rightly put, like BASIC features, then it falls on my shoulders, and they are already pretty weighed down enough during this time.  Thank you so much for your support @skrishna  and for articulating the problems probably better than I could. 

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Hobbyist

Re: Uploading and Downloading Issues, Still UNRESOLVED.

@BishalG The issue has been resolved, but I just tried uploading a picture.  It loads to 100% and then says "Error".  I can't teach a class like this. Please help.

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Padawan

Re: Uploading and Downloading Issues, Still UNRESOLVED.

Still having problems with this as well.  Some assignments are taking more than 48 hours to be available.  They are not showing up in my active classes in Drive nor can I access them anywhere in PS.  While the status page says the issue has been resolved, it most certainly is not.