Uploading and Downloading Issues, Still UNRESOLVED.

Lissajensen
Hobbyist

Uploading and Downloading Issues, Still UNRESOLVED.

I know there is already many post titles about this issue. 

 

My whole class is based off of being able to attach art JPEGS.  The "Image Not Available - In Transit" message comes up frequently and my students have to upload an ENTIRE new post to simply try it again, often to no avail.

 

What is happening, and can we not resolve this issue for good? It's embarrassing for me as a teacher to have to deal with all the student complaints about this site's inability to do it's job and I have been a long-paying member to this site for years. 

 

I just want some help or at least a HUMAN help line where someone can actually deal with the problem rather than giving some robotic answer.  

20 Replies
DanM3
PowerSchool Champion
PowerSchool Champion

This has been a major issue the past two days. Unfortunately the PowerSchool Status page has made no mention of today's issue even though it's been ongoing all afternoon.  I was thinking five weeks into our current crisis, PowerSchool would have resolved the issue(s) by now. 

Dan Morgan
Saint Mary's College High School - Berkeley, CA
PowerSchool Hosted - v 20.4.3 - 600 Students
PowerSchool User and Admin since 2000

Lissajensen
Hobbyist

I agree. I feel I receive more support from other members than from this actual site's "help" forum. Students don't feel this is worth their money if they continually have to be frustrated with the tech issues, and in turn that costs me income, as well as endless amounts of time dealing with this.  Thanks for chiming in, it helps to feel less alone in this.

BishalG
Community Support Expert
Community Support Expert

Hi @DanM3@Lissajensen,

I am sorry you are experiencing difficulty uploading and downloading attachments in PowerSchool Learning.

 

An update was recently provided on the PowerSchool Status page that the issue when uploading or viewing attachments has been resolved.  Direct link available here.

 

Please reach out to us if you are continuing to experience the issue.

We apologize for any inconvenience this may have caused.



Bishal G.
PowerSchool Community Support Expert
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Lissajensen
Hobbyist

I hope it's true the issue has been resolved. In the meantime, what does "if you still experience problems, please reach out to us" mean? I've never had such a hard time getting my questions answered in my life.  If I do have trouble, how do I get an actual answer for my problem from your "help" support?  There should be an emphasis on concrete answers rather than trying to appease people's frustation with robotic responses.  People with stick with you as a platform if you give them a human response, if you don't, they will leave. 

skrishna
Professional

With you on this, @Lissajensen . Our school's schedule is now shortened for the remainder of the school year so it is extremely frustrating and disappointing that these basic features that were working just fine earlier have suddenly decided to stop working. A crisis is the real test for any online platform so if PS cannot deliver at this time then I am not sure if we can see them as a long term solution for our teaching and learning needs.

 

MAJOR RECURRING ISSUES THAT WE STILL FACE

1. Handout feature not creating Google document copies for students when creating assignments.

2. Students continue to have issues attaching files to their assignment submissions.

3. Teachers continue to get "File being copied..." error when they try to download submissons (even though they are visible).

 

Please fix these in a reliable way ASAP before teachers start turning to other platforms (some of that is already happening). 

 

Thank you.

MDeFore
Specialist

I'm hearing from teachers they cant upload this morning either

Lissajensen
Hobbyist

Thank you --I think it's important for people experiencing these difficulties to at least have each other for some support. I went for weeks thinking it was my fault before being too exasperated and looking for help. This help forum just doesn't cut it. If something doesn't work properly, as you rightly put, like BASIC features, then it falls on my shoulders, and they are already pretty weighed down enough during this time.  Thank you so much for your support @skrishna  and for articulating the problems probably better than I could. 

Lissajensen
Hobbyist

@BishalG The issue has been resolved, but I just tried uploading a picture.  It loads to 100% and then says "Error".  I can't teach a class like this. Please help.

brittanyconnor
Padawan

Still having problems with this as well.  Some assignments are taking more than 48 hours to be available.  They are not showing up in my active classes in Drive nor can I access them anywhere in PS.  While the status page says the issue has been resolved, it most certainly is not.

MDeFore
Specialist

I literally just go an email about assessments not being available too...and we use them for online attendence. Its a big issue for us.

 

 

Hey....but the status site says everything is good, so it must be on our end right?

mholtberg
Journeyman

We're having the same issues - I'd expect all PSL/UC customers are.  I wonder if this is related to them hitting an API limit with Google.

Lissajensen
Hobbyist

@brittanyconnor  I am sorry for your similar issues. If they say they'd resolved it, you hope it is 100% solved.  I am trying to find a better platform for the future. This is just draining all my energy to deal with on a consistent basis.

MDeFore
Specialist

Just started getting the infamous cat just now

DanM3
PowerSchool Champion
PowerSchool Champion

Most of the time I'm emailing the students the necessary files to complete their work. The continual outages and problems plaguing PowerSchool Learning and Unified Classroom Class Pages is totally disrupting the workflow process and making us all desparate to try other solutions that will work in a reliable manner.  Given the continual problems, especiall the last six weeks, I'm surpised that Hardeep Gulati has not personally apologized. I do find it interesting that PowerSchool changed the status website where you can only see recent outages. At one time you could go back weeks and months and spot trends! I tried to submit a case yesterday with the Unitied Classroom and there was no acknowledgement that the case was received and opened. 

Dan Morgan
Saint Mary's College High School - Berkeley, CA
PowerSchool Hosted - v 20.4.3 - 600 Students
PowerSchool User and Admin since 2000

BishalG
Community Support Expert
Community Support Expert

Hi @Lissajensen@DanM3@skrishna@MDeFore@brittanyconnor@mholtberg

 

We are extremely sorry for the issue you have been experiencing with uploading and downloading files on PowerSchool Learning.  This is not the kind of experience we want you to have.

 

I have reached out to you via Private Message to share more information related to the issues experienced on PowerSchool Learning while uploading and downloading files.  You can view your private messages inside the PowerSchool Community by selecting the envelope in the top right corner of any page in the Community to the right of your avatar.  When a new message appears, you should see the number one with a dark red circle on the envelope.


We apologize for the inconvenience caused and appreciate your continued patience.



Bishal G.
PowerSchool Community Support Expert
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skrishna
Professional

Thank you @BishalG for the update. We will reach out to our teachers and students to be absolutely sure that this issue has been resolved. 

 

I shall update this thread once I hear back from a wide range of users. 

Lissajensen
Hobbyist

I have had some things work, but still occasionally issues. 

 

Now my main issue is that the attachments download, but when you click on them to make them bigger (mostly images for my class) they just have a white blank space where the image should be.  This is still problematic. Every time there is an issue like this, I have to apologize to my class. Again. 

 

Although I am having an easier time uploading, many students are still voicing that they are unable to...

 

So I"m not really sure the issue has been solved yet. 

SowmyaN
Expert

Hi @Lissajensen,

 

We are sorry for the issues you are facing. To help further, we need to take a closer look at your settings. I recommend reaching out to one of the Designated Support Contacts in your school district who should be able to contact support.



Sowmya Karmel
PowerSchool Community Moderator
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eritti
Trainee

Hi all - my first post. I'm still having issues. this past week, I tried uploading goodbye videos, under 500mb, and i kept getting error messages. 

Is this a problem for anyone?

SowmyaN
Expert

Hi @eritti,

 

To assist further, would you please share the error message that you are receiving while uploading videos? 



Sowmya Karmel
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!