Two issues regarding PowerSchool Learning

skrishna
Specialist

Two issues regarding PowerSchool Learning

Hi all -

 

So, I thought of discussing 2 issues we have been facing with PS Learning. One of them is old and the other one is fairly new.

 

1. The old issue: Long delays in the timeline for PS Learning support to get back to our queries. There is no 24 or 48 or even 72 hour window within which we can constantly expect a response back. Is this something other schools are facing too? Or is it only for schools not based in the US? It takes us 2-3 times of reminders before hearing back. Over time we have tried to not report too many things since we know we wont hear back anytime soon.

 

2. Daily update to class content notificatons are not working as expected. We have a class where content changes every week (sometimes twice a week) and the user personal notification setting is the default "Daily Email" option for "Content Update to My CLasses". However no emails arrive the next day. I have written to support , but as indicated in point above, I dont expect they will respond any time before Jan. So posting it here too in case someone has a quicker solution?

 

Thank you.

 

Shashi

 

 

3 Replies
jhanlon
Achiever

Re: Two issues regarding PowerSchool Learning

Are you using learning as part of Unified Classroom (Class Pages).  We are really struggling with the product we left our old LMS for a better integration.  It seems not a lot of development is going into learning and Unified Classroom Grading is taking place part of what pages can do.  The update over the weekend continues to build more of a disconnect between class pages and the gradebook

Community Moderator Angelam7
Community Moderator

Re: Two issues regarding PowerSchool Learning

Hello @jhanlon,

 

Thank you for reaching out!  I am sorry to hear you are struggling with the product.  I am going to reach out to see about additional support and will follow up with more information.  

 

Best,

 

 

 

Angelam7
PowerSchool Community Moderator

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Community Moderator Angelam7
Community Moderator

Re: Two issues regarding PowerSchool Learning

Hello @skrishna,

 

Thank you for your post!  I understand there may be delays when reaching out to Support for assistance.  When you reach out to Support they take steps to troubleshoot and research the issues that your school or any other school may be reporting.  In order to make sure all troubleshooting avenues are attempted, this could result in longer response times, but the goal is to attempt to resolve the issue.  At times, it may be a more difficult process, which in return could also be the reason for extended response times.  We appreciate your patience and we do apologize for any inconvenience this may cause.  

 

In regards to the other question about the daily update to the class content.  I do see you received a response on that case already.  We appreciate the feedback you provided, as we are always seeking ways to improve.  If you have any additional requests or questions, please let us know.

 

Thank you for being apart of the Community!

 

Best,

Angelam7
PowerSchool Community Moderator

Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!