Student signed up as a parent

nextlevelhomeschool
Journeyman

Student signed up as a parent

I have a student who is enrolled in 2 classes. She entered the student code for one, and then accidentally entered the parent code in for the other one. How can I switch her account from parent to student?

4 Replies
Highlighted
skrishna
Specialist

Re: Student signed up as a parent

Go to Domain Control, look for Accounts and then this student's profile. Click on Edit and re-assign role connected to his/her profile. Save.

 

Shashi

nextlevelhomeschool
Journeyman

Re: Student signed up as a parent

Where do I find that link? I have a solo teacher account. If I can't change it on my end, can the student change it on hers?

nextlevelhomeschool
Journeyman

Re: Student signed up as a parent

Can someone please answer this for me???? I am a paying customer, this appears to be my only means of technical support, and I need this issue resolved.

Community Manager
Community Manager

Re: Student signed up as a parent

Hi @nextlevelhomeschool

 

You should have an option to remove a user from your roster (Manage > Remove from Roster). Then they can join as a student. Please let me know if you need additional assistance with this. 

 

 

 

 

JbidK
PowerSchool Community Manager