Register Link on Power School Learning

caseyjohnson7
Recruit

Register Link on Power School Learning

I have a solo teacher account. When my students try to "register," the link does not work.  Suggestions?

1 Solution

Accepted Solutions
PowerSchool Team
PowerSchool Team

Re: Register Link is not Working on Power School Learning---Please Help

Good morning @christicraig!

 

I reached out to gather some more information on your followup. The current workaround for now would be to either:

 

1) Have the student create a solo teacher account and he/she can use that to sign up for the class, or

2) When in the signup/registration page, open up the html interface developer tools on your browser (ctrl/shift/i) , choose the console tab and enter this command: Element.toggle('new_account'). 

 

Please let me know if either solution proves to be successful and once the issue has been resolved by our Development Team normal functionality should be restored.

 

Best,

JoshK

PowerSchool Community Admin

Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
59 Replies
PowerSchool Team
PowerSchool Team

Re: Register Link is not Working on Power School Learning---Please Help

Good Morning @caseyjohnson7!

 

Thank you for your post! The issue you described here is tied to a known issue. At this time our team is aware of the error and is currently working toward a resolution.

 

Since this is a feature that’s not currently working as expected, we recommend in the meantime opening a support request to report your particular instance to our Development Team. Support cases may be submitted using the steps in the following KB article: https://help.powerschool.com/t5/Learning-My-Account/What-do-I-do-if-I-need-more-help-as-a-Solo-Accou....

 

Once a Support case has been submitted, there should be a followup from our Team once a resolution has been reached. We do apologize for any inconvenience and thank you both for taking time to report it as well as for your patience as we work to make those corrections!

 

 

Best,

JoshK

PowerSchool Community Admin 

Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
christicraig
Hobbyist

Re: Register Link is not Working on Power School Learning---Please Help

Josh,

I'm having this same issue as well and am happy to fill out a support request. However, the course I'm running begins in a few days. While I wait for the link to be fixed, can students create a new account via the main mylearning.powerschool.com account setup page and then go back to the invitation link/code?

Thanks,

Christi Craig

PowerSchool Team
PowerSchool Team

Re: Register Link is not Working on Power School Learning---Please Help

Good morning @christicraig!

 

I reached out to gather some more information on your followup. The current workaround for now would be to either:

 

1) Have the student create a solo teacher account and he/she can use that to sign up for the class, or

2) When in the signup/registration page, open up the html interface developer tools on your browser (ctrl/shift/i) , choose the console tab and enter this command: Element.toggle('new_account'). 

 

Please let me know if either solution proves to be successful and once the issue has been resolved by our Development Team normal functionality should be restored.

 

Best,

JoshK

PowerSchool Community Admin

Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
sdeyton
Trainee

Re: Register Link is not Working on Power School Learning---Please Help

The toggle command works, but students are not in the classroom with me and will not be able to do that.

MarkD
Hobbyist

Re: Register Link is not Working on Power School Learning---Please Help

Hello Josh, 

 

Any update on this issue. We're headed into a very busy month and the workarounds are adding considerable time to setting up classes.

 

Thanks

inpowerlearning
Recruit

Activating New Account with Link

Aloha,

Our students are having difficulty activating their accounts. They have their invitation code and link.  As soon as they click on the blue Register...I don't have an account, the system freezes and they are unable to activate.

 

Please advise. What is the problem?

 

Michele Dellenbach 

 

PowerSchool Team
PowerSchool Team

Re: Activating New Account with Link

Good Afternoon @inpowerlearning!

 

Thank you for your post! The issue you described here is tied to a known issue. At this time our team is aware of the error and is currently working toward a resolution.

 

Since this is a feature that’s not currently working as expected, we recommend in the meantime opening a support request to report your particular instance to our Development Team. Support cases may be submitted using the steps in the following KB article: https://help.powerschool.com/t5/Learning-My-Account/What-do-I-do-if-I-need-more-help-as-a-Solo-Accou....

 

Once a Support case has been submitted, there should be a followup from our Team once a resolution has been reached. We do apologize for any inconvenience and thank you both for taking time to report it as well as for your patience as we work to make those corrections!

 

Best,

JoshK

PowerSchool Community Administrator

Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
Community Moderator kevins
Community Moderator

Re: Activating New Account with Link

Hi @inpowerlearning!

 

Our team has a fix in for the Registration Link issue that we are planning to release tonight.

If there are any other updates, we will make sure to update you as they become available.

We would love to hear back from you that everything looks good on your end once you can verify everything is functioning as expected.

We very much appreciate your patience while our team got this fix together.

Thank you!
-Kevin

norskk
Trainee

Registration of new students no longer work

"register" link no longer works. Student can no longer register and thus access online classroom. Unable to find anything to actually contact someone about it.

 

Cannot add screen capture to this message either.