Register Link on Power School Learning

caseyjohnson7
Recruit

Register Link on Power School Learning

I have a solo teacher account. When my students try to "register," the link does not work.  Suggestions?

1 Solution
joshk
PowerSchool Team
PowerSchool Team

Good morning @christicraig!

 

I reached out to gather some more information on your followup. The current workaround for now would be to either:

 

1) Have the student create a solo teacher account and he/she can use that to sign up for the class, or

2) When in the signup/registration page, open up the html interface developer tools on your browser (ctrl/shift/i) , choose the console tab and enter this command: Element.toggle('new_account'). 

 

Please let me know if either solution proves to be successful and once the issue has been resolved by our Development Team normal functionality should be restored.

 

Best,

JoshK

PowerSchool Community Admin

Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

View solution in original post

59 Replies
joshk
PowerSchool Team
PowerSchool Team

Good Morning @caseyjohnson7!

 

Thank you for your post! The issue you described here is tied to a known issue. At this time our team is aware of the error and is currently working toward a resolution.

 

Since this is a feature that’s not currently working as expected, we recommend in the meantime opening a support request to report your particular instance to our Development Team. Support cases may be submitted using the steps in the following KB article: https://help.powerschool.com/t5/Learning-My-Account/What-do-I-do-if-I-need-more-help-as-a-Solo-Accou....

 

Once a Support case has been submitted, there should be a followup from our Team once a resolution has been reached. We do apologize for any inconvenience and thank you both for taking time to report it as well as for your patience as we work to make those corrections!

 

 

Best,

JoshK

PowerSchool Community Admin 

Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
christicraig
Hobbyist

Josh,

I'm having this same issue as well and am happy to fill out a support request. However, the course I'm running begins in a few days. While I wait for the link to be fixed, can students create a new account via the main mylearning.powerschool.com account setup page and then go back to the invitation link/code?

Thanks,

Christi Craig

joshk
PowerSchool Team
PowerSchool Team

Good morning @christicraig!

 

I reached out to gather some more information on your followup. The current workaround for now would be to either:

 

1) Have the student create a solo teacher account and he/she can use that to sign up for the class, or

2) When in the signup/registration page, open up the html interface developer tools on your browser (ctrl/shift/i) , choose the console tab and enter this command: Element.toggle('new_account'). 

 

Please let me know if either solution proves to be successful and once the issue has been resolved by our Development Team normal functionality should be restored.

 

Best,

JoshK

PowerSchool Community Admin

Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

View solution in original post

sdeyton
Trainee

The toggle command works, but students are not in the classroom with me and will not be able to do that.

MarkD
Hobbyist

Hello Josh, 

 

Any update on this issue. We're headed into a very busy month and the workarounds are adding considerable time to setting up classes.

 

Thanks

inpowerlearning
Recruit

Aloha,

Our students are having difficulty activating their accounts. They have their invitation code and link.  As soon as they click on the blue Register...I don't have an account, the system freezes and they are unable to activate.

 

Please advise. What is the problem?

 

Michele Dellenbach 

 

joshk
PowerSchool Team
PowerSchool Team

Good Afternoon @inpowerlearning!

 

Thank you for your post! The issue you described here is tied to a known issue. At this time our team is aware of the error and is currently working toward a resolution.

 

Since this is a feature that’s not currently working as expected, we recommend in the meantime opening a support request to report your particular instance to our Development Team. Support cases may be submitted using the steps in the following KB article: https://help.powerschool.com/t5/Learning-My-Account/What-do-I-do-if-I-need-more-help-as-a-Solo-Accou....

 

Once a Support case has been submitted, there should be a followup from our Team once a resolution has been reached. We do apologize for any inconvenience and thank you both for taking time to report it as well as for your patience as we work to make those corrections!

 

Best,

JoshK

PowerSchool Community Administrator

Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
kevins
Community Moderator
Community Moderator

Hi @inpowerlearning!

 

Our team has a fix in for the Registration Link issue that we are planning to release tonight.

If there are any other updates, we will make sure to update you as they become available.

We would love to hear back from you that everything looks good on your end once you can verify everything is functioning as expected.

We very much appreciate your patience while our team got this fix together.

Thank you!
-Kevin

norskk
Rookie

"register" link no longer works. Student can no longer register and thus access online classroom. Unable to find anything to actually contact someone about it.

 

Cannot add screen capture to this message either.

 

 

kevins
Community Moderator
Community Moderator

Hello @norskk!

 

Thank you for bringing this issue to our attention in the forums. This is something our Product Team has been notified of and are currently investigating. We will let you know as soon as an update is available!

 

We appreciate your patience while our Product Team looks into this.

 

-Kevin

norskk
Rookie

Do you guys have any idea how bad this is? It makes whole thing completely unfunctional with students unable to access classroom.

 

Also looks like other people have reported the issue a while back and the fact that issue still is ongoing is astonishing. 

MarkD
Hobbyist

Hello Kevin,

 

I opened a support ticket some time ago. We are having to manually create accounts for students using the Element.toggle('new_account') workaround. But it's time consuming to the point where it's becoming a job in itself.

 

I've been told the registration fix will be part of an update due sometime this summer. Can we get an estimated date? 

 

Thanks

kevins
Community Moderator
Community Moderator

Hi @MarkD!

 

Our development team is actively working on getting a fix for the registration issue out for an upcoming release, but as of right now we don't have an ETA.

 

As soon as we have more information, we will be sure to communicate it out here so that everyone is aware of when to expect the fix to be live.

 

Thanks again!

-Kevin

kevins
Community Moderator
Community Moderator

Hi @norskk!

 

Our team has a fix in for the Registration Link issue that we are planning to release tonight.

If there are any other updates, we will make sure to update you as they become available.

We would love to hear back from you that everything looks good on your end once you can verify everything is functioning as expected.

We very much appreciate your patience while our team got this fix together.

Thank you!
-Kevin

CWilkinson
Journeyman

I am not seeing that this fix has been deployed as of Sun Aug 5 at 2:30pm EST.  The workaround in toggle mode does not seem to work in the Mac OS environment, so I am stuck trying to set up the account for my new student.  

 

Is there an update on when this will be deployed given it was supposed to have been done on Saturday?

 

Thank you for your help.

MarkD
Hobbyist

Also still not working on Windows 10: Firefox and Edge. August 6.

camreanR
Community Moderator
Community Moderator

Hello @MarkD

 

Thanks for your post, and so sorry for the continued trouble with the Registration link not responding. Our team is continuing to work toward resolving this issue and we have a fix ready and are in the final stages of preparing to release it along with other updates. We'll post as soon as we have an update. Thank you for your continued patience!

camreanR
Community Moderator
Community Moderator

Hello @CWilkinson

 

Thanks for your post, and so sorry for the continued trouble with the Registration link not responding. Our team is continuing to work toward resolving this issue and we have a fix ready and are in the final stages of preparing to release it along with other updates. We'll post as soon as we have an update. Thank you for your continued patience!

parker8402
Journeyman

It will not let me students Register still.  If my students have a log in prior to this they have no issues.  Please help!!

camreanR
Community Moderator
Community Moderator

Hello @parker8402

 

Thanks for your post, and so sorry for the continued trouble with the Registration link not responding. Our team is continuing to work toward resolving this issue and we have a fix ready and are in the final stages of preparing to release it along with other updates. We'll post as soon as we have an update. Thank you for your continued patience!