Re: How do I email my Roster?

gcgonzalez
Rookie

Re: How do I email my Roster?

We have students who aren't receiving the emails from P-Learning.  Most students, and their parents, are receiving the class emails but some students aren't receiving anything.  We have confirmed that their email addresses are correct in the system but they aren't receiving the emails.  I'm new to this side of PS/PL so any advice would be appreciated.

1 Reply
SAFFIYAT
Community Support Expert
Community Support Expert

Hi, @gcgonzalez,

 

Thank you for reaching out!

 

You will need to check the suppression list, as the students' email sometimes gets suppressed by the system. This usually happens if they have marked a learning email as spam sometime in the past.

 

Let us know if this helped or if there is any query.

 

 

 

Saffiya Tasneem

Community Moderator.

 

Remember to give Kudos to suggestions that help you, If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!



Saffiya Tasneem
Community Moderator

Remember to give Kudos to suggestions that help you!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!