PS Learning issues

[skrishna]

Hi all -

We have had several reports of PS Learning not behaving quite right - as in formatting not saving or pages randomly getting re-organized - yesterday. I'd like to think this is a bigger issue than just us. Has anyone else seen this happening? We work on the Sunday - Thursday schedule so chances are it wasnt spotted/reported since it was happening on a weekend.

Any insights would be great. Issues have been reported to support.

Shashi

[loridwyre]

I have 5 trouble tickets in since Friday with no response.  We are having many of the same issues since Friday afternoon.  They need to fix this or issue a statement as to what is going on.

[skrishna]

Good to know we are not alone! This is our Middle School week without walls. So parents are expecting updates on those pages every day! Just the week for this stuff to be happening. 🙂 I have sent them 2-3 urgent tickets too. Hope we hear back from them by late evening today.

Thank you.

[skrishna]

Also: The dasboard on Domain Control keeps going blank like this. Refreshing it a couple times brings data back. So yeah - all sort of wonky behaviour past couple of days.

[eboothmos]

We're having issues as well. I had many reports from teachers over the weekend telling me they can't save assessments or assignments to the class page. Our tickets have gone unanswered so far. I'm hoping we receive a formal update later today. 

[skrishna]

The weekend thing does not help.  I think its time PowerSchool (given how big it is getting) figure out some 24/7 support system given the growing range of timezones and schedules that schools follow. For a school like us to have something fail on a Thursday evening and not have any support or help until Monday evening (or even Tuesday morning...depending on whether someone responds on Friday or not) is absolutely outrageous. That is close to a week of issues. Some innovative solutions need to be thought of.

[aciuffo]

@skrishna 

We are having a similar issue. It appears that there's a problem syncing changes. Sometimes they go through, and somtimes they don't. 

It's driving us a bit nuts too.

[skrishna]

Can totally relate. The worse part isnt even the solution coming in on time but the lack of any communcation or window within which such issues are resolved. A company that is acquiring global stakeholders cant afford to work on a Mon-  Friday US timezone is all I am saying. Even a 24 hour window for basic communicaton of what has happened regardless of where you are in the world should be the norm. 

Sincerely hope some communication comes out before our school day begins tomorrow. 

[MuskanS]

Thank you @skrishna, @aciuffo, @eboothmos, @loridwyre  for reporting the formating issue within PowerSchool.

We have escalated your reports to the PowerSchool Learning team who is working to resolve the formatting issues within PowerSchool Learning quickly.

We apologize for the inconvenience this has caused and thank you for your patience as we work to resolve the issue. 

[aciuffo]

@MuskanS 

Note: this is not a formatting issue. This is much deeper than a formatting issue and is directly impacting broad system functionality. 

Published content is failing to appear for students. There also appears to be an issue that classes cannot be activated. Any change to page publishing status or adding content to a page can result in the content failing to display.

We've had to ask teachers to put a halt to editing their PSL pages. Unfortunately we now have an entire biology course that is now stuck as "inactive" and tons of pages that should be published, but now are stuck in a weird published/unpublished limbo.

Please escalate this quickly! Teachers and students CANNOT use some classes.

[MuskanS]

Hi @skrishna , @aciuffo, @eboothmos , @loridwyre  

We have updated the PowerSchool status page to show that we are experiencing an issue within PowerSchool Learning.  We will provide updates within the status page as we work towards a resolution. We encourage you to subscribe for immediate email notifications for all updates to the PowerSchool status page, status.powerschool.com.

[AHA_DirOfTech]

Considering this situation has been ocurring all weekend, only posting a status update on Monday morning is not helpful for frustrated users. My teachers and students have had a very stressful weekend as they try to wrap up their 1st quarter and get the 2nd quarter started.

[DanM3]

@AHA_DirOfTech Totally agree with you that this is unacceptable for a status update to occur three days after the issues first surfaced. I had a teacher since Friday afternoon saying she was having issues posting to UC Class Pages (aka PowerSchool Learning.) She updated me a few times over the weekend about strange behavior. Because there was NO UPDATE on the status page, I assumed it was user error!  

[jhanlon]

I really question how many people are using UC. I knwo of 1 maybe 2 other schools outside people on the forum.  When there is an issue seems it goes a while undetected.  Last weekend UC had a disruption,  many noticied it on Sunday nothing was done until Monday.  Schools dont seems to be getting on board with UC so you wonder what teh road map is for it with the Schoology aqusition. 

[eboothmos]

We very much rely on UC. It would be good to know what they're plans are with it so we can do some forward planning of our own. 

[DanM3]

@MuskanS What good is a status page when it doesn't get updated in a timely manner. Also, what good is a status page when you submscribe to it and it doesn't send you an updates!  This is beyond annoying.

[eboothmos]

Yes, agree. This is much deeper than a formatting issue. I'm getting reports that teachers are unable to save assessments, homework assignments are not saving/loading for students, teachers are having issues grading assignments and assessments. 

This issue is affecting almost every aspect of PowerSchool learning and needs to be fixed with urgency. 

[AHA_DirOfTech]

Absolutely a much larger issue. We just ended our first quarter and all weekend teachers were entering grades only to have them not be saved. We need to submit our final quarter grades tomorrow and no one can get their gradebook to save their changes.

[jhanlon]

We are having many issues as well. Discussions only showing up for certain students.  Work missing and problems with creating assessments from the bank

[jbidk]

Hi @skrishna, @eboothmos, @jhanlon, @DanM3, @AHA_DirOfTech, 

Thank you for reaching out about this in our Community. I responded to this in another thread but wanted to reach out here as well. Our teams are currently working on improving our weekend updates on our status page. We encourage you to continue to post in our Community and reach out to support if you encounter any additional issues. We apologize for the disruption this issue caused. We appreciate the feedback and the suggestions to help improve the experience for all of our customers.