PS Learning - Google Drive doc picker window not working

FebaJacob
Specialist

PS Learning - Google Drive doc picker window not working

Hi Team,

 

Google drive picker window not showing when choosing the "Attach from Google Drive" button in Add Assignment, OR choosing a Google Drive document as a Drive block. The popup window is just blank. Please see the attached screenshots for your reference. This is a big problem for our workflow which needs an immediate fix as it's a system-wide or school-wide issue.

 

Please let me what can be done for this issue.

 

Thanks.

13 Replies
VeronicaD4
New Member

Yes, we are having trouble as well. 

MDeFore
Specialist

I came in this morning to two teachers with the same issue. 

 

Is it fixed? I checked status.powerschool and it doesn't mention any issues from last night.

 

 

MDeFore
Specialist

They havent been able to upload this AM either.

MDeFore
Specialist

Just heard from a 3rd teacher.

 

Learning needs to adjust their support hours, east coast schools need support when their schools start.

jkingsley
Hobbyist

yes... all my instances are having the same issue!! I am hold to tech support.... We are in Qatar and UK so we really struggle with support hours!

MDeFore
Specialist

I'm on hold too, get off so they can let me in

 

just kidding.

jkingsley
Hobbyist

They are working on it... no time scale yet!

 

 

FebaJacob
Specialist

Hello,

 

Qatar which school ? We also in Qatar - American School of Doha.

 

Thanks

MDeFore
Specialist

All systems operational on the status page though.....

FebaJacob
Specialist

I reached out to the support team and they replied that they are actively investigating the issue. There is a notification banner on powerschool learning pages regarding the same.

MDeFore
Specialist

Just heard of a student who tried and now he's getting cookie errors instead of the blank screen.

Reshma
Community Support Expert
Community Support Expert

Hi,

 

We are aware of the issue occurring while attempting to attach from Google Drive, using the button "Attach from Google Drive" or "Pick from Google Drive" a blank screen is showing up in Google Chrome with an error message. Our development team is investigating this further to troubleshoot the cause.  We appreciate your patience while we are working on a resolution.  We recommend working with the PowerSchool SIS Support team for further updates.

 

We apologize for any inconvenience this has been caused.

 



Reshma
PowerSchool Community Support Expert

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FebaJacob
Specialist

Hi All,

 

The google drive issue is resolved.