Anyone else having issues attaching google docs and files to an assignment. We are getting the attached image error. and it never processes
Hi there - Yes. We have been having Google doc related file attachment/handout distribution issues for more than a week now. Support wrote back today and said it is an issue they know about and have escalated it for development team. I hope that means a solution is right around the corner. With limited days remaining for the school year now it is dissapoiinting these basic features that used to work just fine earlier are now breaking down.
Thank you for your answer since PS didn't email me back at all yet about this. This is so aggravating. If it isn't one thing with this product it is another.
Looks like it is now working today.
My mistake, the ones that we added yesterday went through but the ones that we just tried to make are just spinning and spinning like they did yesterday. I wonder if there is an overnight process in place. If so they need to take that out
We apologize for the inconvenience this may have caused. We are working diligently to restore this functionality as soon as possible. If you are still experiencing difficulties uploading documents to an assignment, I recommend continuing to work with PS support for immediate assistance.
Thank you for the update. You can try attaching the google documents to an assignment and let the support know if you continue to experience the issue.
Nope. Like yesterday, anything I clicked on and left spinning yesterday is pushed through, but anything I posted yesterday and never clicked on or anything I posted today just keeps spinning and doesn’t make a copy.
From: Stephanie Kilburn
I created a brand new one and it isn’t working. That is the screenshot I sent from the one this morning. I also made two yesterday that I didn’t check because I wanted to see if they would be pushed out over night, but those are working either.
Their status page says resolved for uploading of attachments. No mention of "Handouts" so I am guessing that is not what is fixed yet. Hence your issue?
@MuskanS Some insights into the Handouts not creating/creating with great delays Google documents for students is an ongoing issue. Can you please find out where this is?
The delay with Google Documents being handed out or submitted from Students is a known issue, we have been working with our development team and a ticket has been created to resolve the issue. Our development team will provide you updates via the case for every progress that is made.
Our team has reported that the issue impacting the user's ability to upload files within PowerSchool Learning and Unified Classroom Class Pages has been resolved. I recommend creating a case with the PS support team or if you already have a case, I recommend working with the support team. Our team will take a closer look at your system and assist you further with the difficulties you are experiencing.