We've had a couple of reports from students that the process hangs when attempting to "Hand In" a Google Doc. Has anyone else encountered this?
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We haven't received similar reports on process hangs when handing in an assignment using PowerSchool Learning. To assist you further, would you please ask them to try using different browsers and confirm if they are still facing the issue?
Thank you. We are a Chromebook school so most students are using Chrome. Many of those students are reporting the same problem. We need it to work with this configuration.
We have verified that the students are running the most recent version of Chrome and chromebook OS.
I have a video of the behavior if you would like me to share.
Thank you for reaching out with further information.
We would want to look into the setup to see what is causing the process to give an unexpected situation when handing in an assignment using PowerSchool Learning. We recommend that you reach out to the PowerSchool Support team to look into this further to troubleshoot the issue.
We are also facing this problem with few students. When they attempt to hand in assignments the screen freezes but the issue happens at times only. Our students are also using google chromes.
Thanks & Regards,
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In order to assist further, we would like to take a closer look at the student's settings and the system settings. To troubleshoot further, I recommend connecting with the PowerSchool Learning Support team who should be able to review the difficulties you are facing and to gather the necessary information to assist in working towards a solution.