Learning: Process hangs when handing in an assignment using PowerSchool Learning

johnhylkema
Hobbyist

Learning: Process hangs when handing in an assignment using PowerSchool Learning

We've had a couple of reports from students that the process hangs when attempting to "Hand In" a Google Doc.  Has anyone else encountered this?

5 Replies
Reshma
Community Support Expert
Community Support Expert

Hi @johnhylkema,

 

Thank you for posting in PowerSchool Community!

 

We haven't received similar reports on process hangs when handing in an assignment using PowerSchool Learning.  To assist you further, would you please ask them to try using different browsers and confirm if they are still facing the issue? 



Reshma
PowerSchool Community Support Expert

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johnhylkema
Hobbyist

Reshma,

Thank you.  We are a Chromebook school so most students are using Chrome.  Many of those students are reporting the same problem.  We need it to work with this configuration.  

We have verified that the students are running the most recent version of Chrome and chromebook OS.

I have a video of the behavior if you would like me to share.

Reshma
Community Support Expert
Community Support Expert

Hi @johnhylkema,

 

Thank you for reaching out with further information.

 

We would want to look into the setup to see what is causing the process to give an unexpected situation when handing in an assignment using PowerSchool Learning.  We recommend that you reach out to the PowerSchool Support team to look into this further to troubleshoot the issue.



Reshma
PowerSchool Community Support Expert

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FebaJacob
Achiever

Hi,

 

We are also facing this problem with few students. When they attempt to hand in assignments the screen freezes but the issue happens at times only. Our students are also using google chromes.

 

Thanks & Regards,

Feba

SowmyaN
Expert

Hi @FebaJacob 

 

Thank you for reaching out for assistance through PowerSchool Community!

 

In order to assist further, we would like to take a closer look at the student's settings and the system settings. To troubleshoot further, I recommend connecting with the PowerSchool Learning Support team who should be able to review the difficulties you are facing and to gather the necessary information to assist in working towards a solution.



Sowmya Karmel
PowerSchool Community Moderator
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