Export class content in Common Cartridge format returns error

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LPH
New Member

Export class content in Common Cartridge format returns error

I'm attempting to export a class from PowerSchool Learning and a message states "Status: Failed
Error: Error exporting content." I've tried Common Cartridge 1.1, 1.2, and 1.3 with the same results. I also tried several other classes. 

 

Does anyone have a workaround to get the export working?

5 Replies
PowerSchool Team
PowerSchool Team

Re: Export class content in Common Cartridge format returns error

Good Afternoon @LPH!

 

Thank you for your post!

 

In order to a look at that specific issue regarding cartridge failure, we recommend using the Help menu in your district's domain to reach out directly to support and share the specific class in which you are wanting to export the content.

 

One thing I would like to verify is whether you are planning to export the content to share it with someone who is not a Learning user or if they are planning to share with a Learning user. If you are planning to share the content with another Learning user, it is possible to use the option Manage Class > Share Class to share the content without having to directly export content. The following article from our Learning Knowledge Base may be a helpful resource for doing so: https://help.powerschool.com/t5/Learning-Classes-Pages-Blocks/How-do-I-share-content-with-other-teac...

 

Best,

JoshK

PowerSchool Community Moderator

Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
valchau
New Member

Re: Export class content in Common Cartridge format returns error

I am creating a new course for a small charter high school. I would like to export it in common cartridge format as well to use on Canvas. It gives me that error.  Please help!

 

Status: Failed 
Error: Error exporting content

Community Manager
Community Manager

Re: Export class content in Common Cartridge format returns error

Hi @valchau

 

Thank you for your post! It sounds like you are seeing some errors when exporting content from your Learning class. Is that correct? Are you seeing this with versions 1.1, 1.2, and 1.3?  If you refresh your browser, are you able to complete the export? Also, have you tried this in more than one browser? Here is an article to help with the process.

 

https://help.powerschool.com/t5/Learning-Content-Imports-and/How-do-I-export-my-class-content-in-Com...

 

Please let us know if we can continue to help with this.

 

 

 

 

JbidK
PowerSchool Community Manager
valchau
New Member

Re: Export class content in Common Cartridge format returns error

I have tried different computers entirely. There is likely something about this school's use of powerschool that isn't allowing it. I have tried to create the common cartridge in all types and on many computers. 

Community Manager
Community Manager

Re: Export class content in Common Cartridge format returns error

Hi @valchau

 

Thank you for your response on this. It would be good to know if others at your school are running into the same issue when using common cartridge exports inside a PowerSchool Learning class. It may be a good idea to use the Help menu in Learning and Contact your Organization to connect with your school admin to test on their end as well. 

 

I also welcome others to post here if they are seeing the same thing. Please feel free to share additional details as well.

 

 

JbidK
PowerSchool Community Manager