Can't export common cartridge

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Can't export common cartridge

I get this error when trying to export my classes:


There was an error connecting to the PowerSchool Learning API. Please refresh the page and try again.
Error: Call to create export failed.

I'm moving to a new LMS and need to be able to export about 40 classes!!

11 Replies
Community Support Expert MuskanS
Community Support Expert

Re: Can't export common cartridge

Hi @nextlevelhomeschool,

 

Thank You for reaching out to the PowerSchool Community for assistance!

 

Would you please try clearing your browser cache memory? Do you still receive the same error message?  If yes, would you please try refreshing the page and confirm what can you see on the screen when you refresh the page to export classes from Common Cartridge to allow PowerSchool to further assist?


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!Community Moderator

Re: Can't export common cartridge

I cleared the cache and still get the same error. The error pops up as soon as I click the export tag, and any time I hit the export button. I have a few dozen classes that I need to export immediately, so I need this issue resolved asap.

screenshot-my.haikulearning.com-2019.11.20-17_59_42.png

Community Support Expert SowmyaN
Community Support Expert

Re: Can't export common cartridge

Hi @nextlevelhomeschool,

 

 

Thank you for walking through the troubleshooting steps of clearing the cache and refreshing the page!

 

Would you please try exporting to a common cartridge in a different browser and provide the results?



Sowmya Karmel
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
jhanlon
Specialist

Re: Can't export common cartridge

I am also having any issues with pulling out common cartridge files.  I have been working with support it seems that the feature does not work as expected.  When I do get content out it has all kinds of issues

Community Support Expert MuskanS
Community Support Expert

Re: Can't export common cartridge

 
I'm sorry to hear you are experiencing difficulties exporting common cartridge files.
 
To troubleshoot further, would you please provide details of the issues you are experiencing for the files that do export as well as the error message you are receiving for the files that are not exporting?

We do hope of users that have experienced a similar issue will share their resolutions here.

Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!Community Moderator

Re: Can't export common cartridge

I tried to export in a different browser and even on a different computer, and I see get the same exact error that I showed in the screenshot above. I have to get these classes downloaded this week- is it something that technical support can do and send me the files? If not, what is the solution?

Community Support Expert AbrittyB
Community Support Expert

Re: Can't export common cartridge

Hey! @nextlevelhomeschool,

Thank You so much for providing all this information about the issue you are facing!

 

To assist you further in resolving the issue of exporting common cartridge, we need a piece of final information regarding the IMS Common Cartridge Version you are currently trying to export.

1.) Have you tried using Version 1.2 or Version 1.3?

2.) If it is anything other than Version 1.1, are you still experiencing the error message?

Re: Can't export common cartridge

As soon as I hit the export tab, that error I showed in the screenshot pops up. It doesn't matter what version I click, the error remains. This is also happening to the other 2 teachers I work with in my school. 

Community Support Expert AbrittyB
Community Support Expert

Re: Can't export common cartridge

Hi! @nextlevelhomeschool,

 

We appreciate your patience while going through all possible troubleshooting steps on Community to resolve the issue of exporting Common Cartridge. To proceed further in resolving the issue, we would need to look into the method and file you are trying to export in details and work along with you.

 

I recommend reaching out to PowerSchool Learning Support since in Community we don't encourage sharing Privately Identifiable Information as this is a public forum. 

 

Please click on the Help menu located inside of your PowerSchool Learning account to submit a case on this issue and allow our Support team to look into it.

 

Please let us know if you have any further queries on this.

 

 

 

 

AbrittyB

PowerSchool Community Moderator

Please give Kudos to suggestions that help you!
If the answer helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!