PowerSchool Assistant Just Got Smarter

[#1]

We’re thrilled to announce powerful new enhancements to the PowerSchool Assistant, that went live on July 2! These updates are all about making it easier and faster for you to get the support and information you need, exactly when you need it.

Whether you're looking for answers, managing renewals, or needing help from our Customer Success team, the enhanced PowerSchool Assistant has you covered, saving you time and getting you back to what matters most.

What’s New 

• PowerSchool Assistant  
  Our enhanced AI Assistant now features curated Success FAQs, so you can instantly get answers to common questions and Renewals Support. 

• Case Management Made Simple 
  Need help from the Customer Success team? Create cases directly within the PowerSchool Assistant. 

• Renewal Features in Customer Connect 
  Billing Contacts can now view active renewal quotes directly in Customer Connect, including key quote details. You’ll also be able to view full quote details and submit cases directly to your Renewals Team for faster, more personalized assistance.

FAQs

Q: Will I still have a dedicated Customer Success Manager (CSM)?
A: Yes. This new process does not change your access to a dedicated CSM. The only change is in how we communicate—making it easier and faster for you to get support.

Q: Can Technical Contacts (TCs) view renewal information?
A: At this time, only users designated as Billing Contacts will be able to view renewal quotes and contact the Renewals team through the new experience.

Q: What should I do if I don’t see the new PowerSchool Assistant chat widget on my product page or in Customer Connect?
A: Try the following steps:

• Update your browser to the latest version for best performance.

• Enable pop-ups, as some features may be blocked if disabled.

• If you still don’t see the Assistant, please submit a request through our Customer Support Operations Request Form.

Q: What’s the best way to ask questions using the new chat feature?
A: Since the PowerSchool Assistant uses AI, you’ll get the best results by keeping questions short and focused on one topic at a time.

• ✅ Try: “How do I update my technical contact?”

• ❌ Avoid: “How do I update my technical contact and account details?”

Q: What happens if the system can’t find my account?
A: No problem! You’ll still be able to confirm your identity. If we’re unable to match you with your assigned CSM, your request will be routed to our Inside Customer Success team so you still get help.

Q: How do I know if my question has been sent to someone?
A: If the AI can’t resolve your question, there will be a prompt to contact customer success. You’ll receive a case number in the chat, confirming your request has been sent to the Customer Success team for follow-up.

[Ronna-LeeD]

Where would one find this AI assistant?  

[#3]

We’re thrilled to announce powerful new enhancements to the PowerSchool Assistant, that went live on July 2! These updates are all about making it easier and faster for you to get the support and information you need, exactly when you need it.

Whether you're looking for answers, managing renewals, or needing help from our Customer Success team, the enhanced PowerSchool Assistant has you covered, saving you time and getting you back to what matters most.

What’s New 

• PowerSchool Assistant  
  Our enhanced AI Assistant now features curated Success FAQs, so you can instantly get answers to common questions and Renewals Support. 

• Case Management Made Simple 
  Need help from the Customer Success team? Create cases directly within the PowerSchool Assistant. 

• Renewal Features in Customer Connect 
  Billing Contacts can now view active renewal quotes directly in Customer Connect, including key quote details. You’ll also be able to view full quote details and submit cases directly to your Renewals Team for faster, more personalized assistance.

FAQs

Q: Will I still have a dedicated Customer Success Manager (CSM)?
A: Yes. This new process does not change your access to a dedicated CSM. The only change is in how we communicate—making it easier and faster for you to get support.

Q: Can Technical Contacts (TCs) view renewal information?
A: At this time, only users designated as Billing Contacts will be able to view renewal quotes and contact the Renewals team through the new experience.

Q: What should I do if I don’t see the new PowerSchool Assistant chat widget on my product page or in Customer Connect?
A: Try the following steps:

• Update your browser to the latest version for best performance.

• Enable pop-ups, as some features may be blocked if disabled.

• If you still don’t see the Assistant, please submit a request through our Customer Support Operations Request Form.

Q: What’s the best way to ask questions using the new chat feature?
A: Since the PowerSchool Assistant uses AI, you’ll get the best results by keeping questions short and focused on one topic at a time.

• ✅ Try: “How do I update my technical contact?”

• ❌ Avoid: “How do I update my technical contact and account details?”

Q: What happens if the system can’t find my account?
A: No problem! You’ll still be able to confirm your identity. If we’re unable to match you with your assigned CSM, your request will be routed to our Inside Customer Success team so you still get help.

Q: How do I know if my question has been sent to someone?
A: If the AI can’t resolve your question, there will be a prompt to contact customer success. You’ll receive a case number in the chat, confirming your request has been sent to the Customer Success team for follow-up.

[#4]

We’re thrilled to announce powerful new enhancements to the PowerSchool Assistant, that went live on July 2! These updates are all about making it easier and faster for you to get the support and information you need, exactly when you need it.

Whether you're looking for answers, managing renewals, or needing help from our Customer Success team, the enhanced PowerSchool Assistant has you covered, saving you time and getting you back to what matters most.

What’s New 

• PowerSchool Assistant  
  Our enhanced AI Assistant now features curated Success FAQs, so you can instantly get answers to common questions and Renewals Support. 

• Case Management Made Simple 
  Need help from the Customer Success team? Create cases directly within the PowerSchool Assistant. 

• Renewal Features in Customer Connect 
  Billing Contacts can now view active renewal quotes directly in Customer Connect, including key quote details. You’ll also be able to view full quote details and submit cases directly to your Renewals Team for faster, more personalized assistance.

FAQs

Q: Will I still have a dedicated Customer Success Manager (CSM)?
A: Yes. This new process does not change your access to a dedicated CSM. The only change is in how we communicate—making it easier and faster for you to get support.

Q: Can Technical Contacts (TCs) view renewal information?
A: At this time, only users designated as Billing Contacts will be able to view renewal quotes and contact the Renewals team through the new experience.

Q: What should I do if I don’t see the new PowerSchool Assistant chat widget on my product page or in Customer Connect?
A: Try the following steps:

• Update your browser to the latest version for best performance.

• Enable pop-ups, as some features may be blocked if disabled.

• If you still don’t see the Assistant, please submit a request through our Customer Support Operations Request Form.

Q: What’s the best way to ask questions using the new chat feature?
A: Since the PowerSchool Assistant uses AI, you’ll get the best results by keeping questions short and focused on one topic at a time.

• ✅ Try: “How do I update my technical contact?”

• ❌ Avoid: “How do I update my technical contact and account details?”

Q: What happens if the system can’t find my account?
A: No problem! You’ll still be able to confirm your identity. If we’re unable to match you with your assigned CSM, your request will be routed to our Inside Customer Success team so you still get help.

Q: How do I know if my question has been sent to someone?
A: If the AI can’t resolve your question, there will be a prompt to contact customer success. You’ll receive a case number in the chat, confirming your request has been sent to the Customer Success team for follow-up.