Hmm Looks Like You Don't Have Access Error Message

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Hmm Looks Like You Don't Have Access Error Message

Community Moderator

All Community Members


This article is a great resource for all Community members in getting started in the PowerSchool Community.


Some pages are open to all Community Members while others are restricted to certain roles within a school or district such as a Designated Support Contact.  If you are not a Designated Support Contact and you feel you should be a Designated Support contact, I recommend reaching out to a Designated Support Contact in the school or district to request assistance with PowerSchool Product.  


You can also email and PowerSchool will work with your school or district to request the role is added to your PowerSchool account on your behalf.



Designated Support Contacts (Technical Contacts)


This article can assist Designated Support Contacts to get started in the PowerSchool Community.


If you are a Designated Support Contact your school or district and you are unable to access our product-specific resources and the Case Portal, I recommend reviewing the tips below to ensure your PowerSchool Community account is set up to allow the correct access.


  • Please note: If you have created an account in the PowerSchool Community recently, it can take up to 24 hours to update your access.  
  • Make sure you created your account using their staff email address.  You can update your email address following the steps below.
    1. Select your avatar, round image, at the top right corner of the page.
    2. Choose My Settings.
    3. In the Personal category, select Email Address.
    4. Enter your new email address.
    5. Verify your new email address using the link sent to your email.
    6. If you receive a message that your new email address is associated with another Community account, follow the steps in this article to request a password reset.

Please reach out in our Community forum if you have followed all of the steps above and continue to experience difficulties accessing our product-specific resources and the Community Case Portal.