Getting Started Guide for Schoology Learning Customers

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Getting Started Guide for Schoology Learning Customers

jbidk
Community Manager

Welcome Schoology Learning Customers!

 

 

Please note: If you were directed to this post from an old article link, we have attached the updated links at the bottom of this post. Be sure to log in to Schoology Learning first, go to Support, then Community & Support before using the new links.

 

Orientation Video

 

How to Access PowerSchool Community

 

  1. Log into Schoology Learning as you currently do.  It is important to start in Schoology Learning to ensure you have the right access in our community.
  2. Select Support on the bottom of the page.
  3. You will see several options in the pop-up dialog box, click on Community & Support. This will give you access to PowerSchool Community and all of our Schoology Learning content. 

 

Community and SupportCommunity and Support

 

Product Help

 

Select Product Help from the same pop-up dialog box to access product help topics and release-specific information. We have migrated content to the new Product Help space. Links from existing help center articles will redirect to the new help site.

 

Product HelpProduct Help

 

Contacting Support

 

Support Contacts will have additional options under Schoology Help Desk, which will connect to PowerSchool Community to submit a request or launch a live chat.

 

Schoology to PowerSchool Contact PageSchoology to PowerSchool Contact Page

 

 

 

Schoology Learning Page

 

Once you access PowerSchool Community through Schoology Learning, you will automatically be directed to the Schoology Learning page where you can access all of your Schoology Learning resources, including a forum, knowledge base, chat, case portal, ideas portal, and more.

 

Schoology Learning Knowledge basesSchoology Learning Knowledge bases

 

Once logged in, you explore our full community resources. You can always navigate back to the Schoology Learning page by going to Product Support > Schoology Learning in the top navigation bar.

 

 

PowerSchool Community Search

 

  1. Enter key words in the search bar on top of the Schoology Learning page to suggested resources.
  2. Click enter from the search bar to navigate to our full Search Page.
  3. You'll see options to narrow down your search by product, source, content, and more. 
  4. See our Search Tips for more information. 

PowerSchool Community Search PagePowerSchool Community Search Page

 

 

PowerSchool Ideas Portal

 

The Ideas Portal is where you can share your product enhancement requests. Easily access this page by navigating to Contact Support > PowerSchool Ideas Portal

 

You can add a new idea, vote, or comment on others’ ideas. Learn more about how to submit an enhancement request through our Ideas Portal.

 

 

FAQs

 

Question

What if I already have a PowerSchool Community account?

 

Answer

If you already have a PowerSchool Community account, no need to create any additional accounts. When you click on Community & Support from Schoology Learning, we will easily log you in to PowerSchool Community. 

 

Question

What will happen to my historical (closed) cases?

 

Answer

Customers will be able to see their cases (tickets) dating back to January 2020 using the case portal in PowerSchool Community.

 

Question

What if I have direct links to old articles saved. Will those links still work?

 

Answer

All resources from the Schoology Community and Help Center have been migrated to PowerSchool Community and our new Product Help site. Old links will redirect to the new ones.​ Note: this update is in progress and has not yet completed.

 

  • Product Help: Anything that is migrated to product help will automatically redirect to the new article.
  • Community: Anything that is migrated to Community will redirect to this Getting Started article. We have added a document with the new links at the bottom of this article. Please note: A login via Schoology Learning is needed to access these resources.

 

Question

How will enhancement/feature requests work moving forward?

 

Answer

Top requested feature ideas have been reviewed and migrated based on customer feedback to our global PowerSchool Ideas Portal. See the section above for more details on the Ideas Portal.

 

Question

Will the support “S” bubble in the lower-right corner of my Schoology Learning page still be accessible?

 

jbidk_0-1656081119614.jpg

 

Answer

The “S” bubble has migrated to the new PowerSchool Assistant bubble in PowerSchool Community, located on the bottom of the Schoology Learning page.

 

jbidk_1-1656081136438.jpg

 

 

Additional Resources