Please note: If you were directed to this post from an old article link, we have attached the updated links at the bottom of this post. Be sure to log in to Schoology Learning first, go to Support, then Community & Support before using the new links.
Select Product Help from the same pop-up dialog box to access product help topics and release-specific information. We have migrated content to the new Product Help space. Links from existing help center articles will redirect to the new help site.
Support Contacts will have additional options under Schoology Help Desk, which will connect to PowerSchool Community to submit a request or launch a live chat.
Once you access PowerSchool Community through Schoology Learning, you will automatically be directed to the Schoology Learning page where you can access all of your Schoology Learning resources, including a forum, knowledge base, chat, case portal, ideas portal, and more.
Once logged in, you explore our full community resources. You can always navigate back to the Schoology Learning page by going to Product Support > Schoology Learning in the top navigation bar.
The Ideas Portal is where you can share your product enhancement requests. Easily access this page by navigating to Contact Support > PowerSchool Ideas Portal.
You can add a new idea, vote, or comment on others’ ideas. Learn more about how to submit an enhancement request through our Ideas Portal.
What if I already have a PowerSchool Community account?
If you already have a PowerSchool Community account, no need to create any additional accounts. When you click on Community & Support from Schoology Learning, we will easily log you in to PowerSchool Community.
What will happen to my historical (closed) cases?
Customers will be able to see their cases (tickets) dating back to January 2020 using the case portal in PowerSchool Community.
What if I have direct links to old articles saved. Will those links still work?
All resources from the Schoology Community and Help Center have been migrated to PowerSchool Community and our new Product Help site. Old links will redirect to the new ones. Note: this update is in progress and has not yet completed.
How will enhancement/feature requests work moving forward?
Top requested feature ideas have been reviewed and migrated based on customer feedback to our global PowerSchool Ideas Portal. See the section above for more details on the Ideas Portal.
Will the support “S” bubble in the lower-right corner of my Schoology Learning page still be accessible?
The “S” bubble has migrated to the new PowerSchool Assistant bubble in PowerSchool Community, located on the bottom of the Schoology Learning page.