Another PowerSchool Community member faced a similar issue and the resolution was provided in this thread. I recommend reviewing the thread by clicking onthis direct link.
Please feel free to reach out to us if you have any follow-up questions.
Elston S. PowerSchool Community Moderator Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!