Thank you for posting in the Community! I recommend contacting the school to confirm your student's date of birth and the snap code you received is correct. If you have any other questions let me know and I will be glad to help!
Angelam7 PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!