Cannot Complete Required Field

huck021
New Member

Cannot Complete Required Field

The area for the social security number is greyed out and I cannot type. I go to submit and it calls it a required field. How can I enter his SSN so that I can submit? I have reviewed and that is the only area with missing information. Thanks!

1 Reply
SamuelN
Community Moderator
Community Moderator

Hello @huck021 , thank you for participating in PowerSchool Community!

 

If you are unable to edit a field, this indicates that your school district intended for it to be pre-populated from their database for your student. Based on your description, it sounds like the SSN for your student was either not recorded in the school's database, or was not successfully pulled into your form. I would suggest reaching out to your school district for further assistance with this issue, as they will be able to update this record for your student.

 

Please let me know if you have any further questions!