I see there are other issues with Submitting but I know another parent that is trying to register their new student. We are trying for middle school. I was able to register my elementary child no issue but its the middle school link or something on the registration section that has issues. It does have addtional items to select but the rest is similar. Please let me know what we need to do to get our children registered. Thanks!
Thank you for reaching out for assistance through the Community! Would you provide more detail as to what you are experiencing with the registration forms, please?
When I go to Submit the registration it tells me there is an error in the format or missing info. I looked through the form so many times and deleted and re-did the registration. Looks like others were having the same issue along with another parent that I know. Her kids are in middle school and one of mine is too. I did not have any issues with my elementary childs registration. It went through on the 1st try. There are other questions on the middle school so maybe it is the form. I need to get them registration this week. Thanks
Thank you for reaching out for assistance through the Community! I recommend checking the email addresses for the contacts you listed because the email fields are required. If you have any other questions, please let me know and I will be happy to help!
I've definitely checked email and all other required fields 5 times now. I've even filled out all the non-required fields just in case. Everyone else I've talked to is having the same issue, so I think it's definitely a PS not a user issue.
If you are having trouble locating the missing or invalid fields on your form, I would suggest opening a Live Chat session with our Support team! They will be able to walk you through the problematic fields and allow you to submit your form.
You can open a Live Chat or an email case with our Support team here: https://help.powerschool.com/t5/Support-Case-Chat/ct-p/SupportCaseChat
Thank you for providing this information!
We have seen Middle School registration forms require information regarding the student's sports activities. Can you confirm if you have completed the fields for student sports?
Yes, I have stated that the student wants to play & clicked on the arial buttons for each one and then I said no to all. I tried all avenues. It is very frustrating and seems to be a global issue with others. I have been in contact with someone to look at my registration form to see what might be the issue.
Thank you for providing that information! From what I can see, it appears the forms were submitted. If this is incorrect, please let me know and I will be happy to help!
This is very frustrating. I am unable to submit, i have been trying it for 3 hours! 😞 All forms have been checked and i did not see any red error message. the submit button is greyed out. 😞
I had the same issue and fixed it by changing the order of my parent/emergency contact notifications.
1st 3rd (Changed)
2nd 4th (Changed)
It looks like it is two sections but it really is just one. Hope this helps!
Thank you for reaching out in the Community! @lgtacas
While the Community is a great place for questions and we encourage you Registration Support to discuss your registration form.
A case can be created with RegistrationSupport by choosing Contact Support at the top of any page in the Community and selecting Contact Support under the PowerSchool Registration product. I have provided a link below to the Registration Live Chat page. Please complete the form and select Launch Live Chat.
@amandadjames I'm glad you were able to submit your registration form and thank you for sharing this resolution with other Enrollment users!
Thank you for confirming!
Have a great day!