An Unexpected Problem Has Occurred


If you attempt to access a form and a screen appears that reads “An Unexpected Problem Has Occurred”, this means that PowerSchool Enrollment was unable to communicate adequately with your web browser (Internet Explorer, Mozilla Firefox, etc.)


Error Message

An Unexpected Problem Has Occurred



The communication between PowerSchool Enrollment and the web browser may be blocked by a plug-in in your web browser, the server to which your web browser is connecting, or the data that has been stored in your web browser over time.



To solve this issue, make sure that your web browser can communicate with PowerSchool Enrollment by following the steps below.


Step-By-Step Solution

  1. Clear the browsing data from your web browser. You can find the instructions on how to clear your browser below:
    1. Google Chrome:
    2. Mozilla Firefox:
    3. Internet Explorer:
    4. Safari:
  2. Switch to a different web browser. PowerSchool Enrollment works best with Google Chrome and Mozilla Firefox, but you can try all the browsers at your disposal!
  3. Attempt to access the form from a different device. If you are using a smartphone, try switching to a tablet or desktop computer.


Still Not Working?

If these steps do not help you access the form, contact your school district’s Enrollment section for further assistance.

For additional support, please send a ticket through the following link: