Q&A: How does the renewal process function at PowerSchool?

[#1]

Summary

This article provides a comprehensive overview of the PowerSchool renewal process, guiding you through each step—from understanding renewal timelines and reviewing your current subscription to receiving renewal quotes and finalizing contracts. The renewal process is for any contracted PowerSchool products like PowerSchool SIS, Kickboard, Schoology and Performance Matters to name a few. 

Question

How does the renewal process work at PowerSchool?

Answer

Your Renewals Manager will send a renewal quote to your designated Billing Contact approximately 120 days (four months) before the renewal start date. This allows sufficient time for internal review, budget approval, and any necessary adjustments.

• If a Purchase Order (PO) is not required, a signed quote is sufficient to proceed with the renewal.
• If a PO is required by state law, PowerSchool cannot proceed until the PO—referencing the quote number—is received.

To cancel a product or service, you can use the PowerSchool Assistant to to rech out to the Success and Renewals teams. A notice of non-renewal must be submitted to your Customer Success Manager (CSM) or Renewals Manager at least 60 days before the renewal start date.

To contact the Customer Success Team or Renewals Team, use the PowerSchool Assistant. This is the best path to find answers and create a Success case to connect with the team. If you're already in the Assistant, continue the conversation and you will get an option to contact our Success team. Once the required documentation (signed quote and/or PO) is received, an invoice will be generated and sent to you. The invoice due date will match the renewal start date, and payment can be made any time on or before that date.

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[#2]

Summary

This article provides a comprehensive overview of the PowerSchool renewal process, guiding you through each step—from understanding renewal timelines and reviewing your current subscription to receiving renewal quotes and finalizing contracts. The renewal process is for any contracted PowerSchool products like PowerSchool SIS, Kickboard, Schoology and Performance Matters to name a few. 

Question

How does the renewal process work at PowerSchool?

Answer

Your Renewals Manager will send a renewal quote to your designated Billing Contact approximately 120 days (four months) before the renewal start date. This allows sufficient time for internal review, budget approval, and any necessary adjustments.

• If a Purchase Order (PO) is not required, a signed quote is sufficient to proceed with the renewal.
• If a PO is required by state law, PowerSchool cannot proceed until the PO—referencing the quote number—is received.

To cancel a product or service, you can use the PowerSchool Assistant to to rech out to the Success and Renewals teams. A notice of non-renewal must be submitted to your Customer Success Manager (CSM) or Renewals Manager at least 60 days before the renewal start date.

To contact the Customer Success Team or Renewals Team, use the PowerSchool Assistant. This is the best path to find answers and create a Success case to connect with the team. If you're already in the Assistant, continue the conversation and you will get an option to contact our Success team. Once the required documentation (signed quote and/or PO) is received, an invoice will be generated and sent to you. The invoice due date will match the renewal start date, and payment can be made any time on or before that date.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#3]

Summary

This article provides a comprehensive overview of the PowerSchool renewal process, guiding you through each step—from understanding renewal timelines and reviewing your current subscription to receiving renewal quotes and finalizing contracts. The renewal process is for any contracted PowerSchool products like PowerSchool SIS, Kickboard, Schoology and Performance Matters to name a few. 

Question

How does the renewal process work at PowerSchool?

Answer

Your Renewals Manager will send a renewal quote to your designated Billing Contact approximately 120 days (four months) before the renewal start date. This allows sufficient time for internal review, budget approval, and any necessary adjustments.

• If a Purchase Order (PO) is not required, a signed quote is sufficient to proceed with the renewal.
• If a PO is required by state law, PowerSchool cannot proceed until the PO—referencing the quote number—is received.

To cancel a product or service, you can use the PowerSchool Assistant to to rech out to the Success and Renewals teams. A notice of non-renewal must be submitted to your Customer Success Manager (CSM) or Renewals Manager at least 60 days before the renewal start date.

To contact the Customer Success Team or Renewals Team, use the PowerSchool Assistant. This is the best path to find answers and create a Success case to connect with the team. If you're already in the Assistant, continue the conversation and you will get an option to contact our Success team. Once the required documentation (signed quote and/or PO) is received, an invoice will be generated and sent to you. The invoice due date will match the renewal start date, and payment can be made any time on or before that date.

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.