parent email notifications

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Fabkids
Journeyman

Re: parent email notifications

Hi.

 

My tech tried to update PS today to fix this issue.  He received the following message: "The installer for PS 12.1.1.0 is no longer available, PS 12.1.2.0 will be available in the near future.  When updating from PowerSChool 12.0.x directly to 12.1.1.0, bypassing 12.1.0.0, some student emails are removed and others that had been previously modified revert to an older format.  The issue will be resolved in 12.1.2.0"

 

 

Please advise as we have many parents who wish to receive notifications. 

Thanks!

Community Support Expert ScottS
Community Support Expert

Re: parent email notifications

Hi @Fabkids

 

My apologies for the inconvenience. Unfortunately, there isn't a way to resolve the issue at this point without upgrading to 12.1.1 or newer. Once our development team releases PowerSchool 12.1.2.0, upgrading to that version should resolve the issues that your parents are seeing with the your parent's status emails not being sent out.

 

Our development team recognizes the importance of this issue and is working dilligently to ship the update as soon as possible while ensuring that we don't run into similar issues again. Once the update is released, your technical contacts should get a Technote announcing the availability of the upgrade.


Scott S.
PowerSchool Community Moderator
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